MS Technical Support Specialist (French)

About the Role

As a Technical Support Specialist, you will be responsible for resolving customer issues, ensuring customer satisfaction, and contributing to the overall success of our enterprise.

Key Responsibilities

• Technical Support: Diagnose, troubleshoot, and resolve technical issues related to our products and services.
• Customer Satisfaction: Provide excellent customer service by effectively communicating with customers and resolving their issues promptly.
• Case Management: Create and manage cases, ensuring accurate documentation and timely updates.
• Knowledge Sharing: Contribute to knowledge base articles and participate in knowledge sharing initiatives.
• Continuous Learning: Stay updated on the latest Microsoft technologies and industry trends.

Qualifications

• Language Skills: Fluent in French (C2) and proficient in English (B2).
• Technical Expertise: Advanced technical knowledge of Windows Operating Systems, networking, Microsoft productivity suite, and Active Directory.
• Certifications: Preferred certifications include MCSE or Cisco.
• Experience: 2-3 years of experience in helpdesk or system administration, preferably in a medium to large business environment.
• Education: Bachelor's degree in Science, Math, Engineering, or Computer Science.

Benefits

• Base salary of 1,350 monthly gross.
• Performance-based bonus of up to 500 monthly.
• Fully paid training of 30 working days.
• Monday-Friday schedule from 10:00 AM to 19:00 PM.

Skills and Competencies

• Strong communication skills, both written and spoken.
• Excellent customer service orientation.
• Ability to work independently and as part of a team.
• Problem-solving and analytical skills.
• Attention to detail and organizational skills.
• Ability to adapt to a fast-paced environment.

Join Our Team

We encourage you to apply if you are a passionate and dedicated individual looking for a challenging and rewarding career. Please submit your resume.