Customer Support Agent (Native German Required)

We are a leading bank specializing in providing payment options for online store checkouts and finance agreements, committed to delivering exceptional customer service.

Language Requirements:

• Fluent in German
• Basic knowledge of English

Training:

• Duration: 7 days (09:00 17:45), including a 3-day nesting phase

Salary:

• Starting Salary: 1350 EUR gross per month (10.95% deductions)
• After 6 months: 1400 EUR gross per month

Job Duties:

• Provide outstanding customer support via calls, chats, and back-office operations
• Resolve customer queries and issues promptly and professionally (No sales involved)

Bonuses:

• Performance-based bonuses of up to 250 EUR based on achieving 3 KPI Gatekeepers/Monitoring Results

Working Hours:

• Shift work covering hours between 09:00 and 23:00
• Weekend shifts between 08:00 and 17:00
• Required to work 2 weekends per month (full weekend or split shifts)

Breaks:

• 1x 45-minute unpaid break
• 2x 15-minute paid breaks

Bank Holidays:

• Local system with additional day off or extra pay if working on a bank holiday

Relocation Options:

• Option 1: Arrange your own accommodation and flight, receive 1000 from the company
• Option 2:
  • Book your own flight (up to 300  EUR refund for flight costs)
  • Stay in company accommodation for up to two months:
    • First month: Free
    • Second month: 100 EUR (optional)
  • Early departure from company accommodation incurs a daily fee of 13 deducted from the 300 entitlement, with the remainder transferred to your bank account

Starting Date: 29.10.2024