Customer Support (Norwegian Language) Hybrid, Malta

We're seeking enthusiastic and motivated individuals to join our brand new Customer Support team in beautiful Malta! In this exciting role, you'll be the first point of contact for our online marketplace customers, providing exceptional service and resolving inquiries via email.

Why You'll Love Working Here:

• Be a customer champion: Make a real difference by providing empathetic and professional support to our customers.
• No experience required: We'll provide comprehensive training to equip you with the skills you need to succeed.
• Hybrid work environment: Enjoy the flexibility of working from home or in our modern Qormi office.
• Competitive salary and benefits: Earn a 1625.34 EUR gross monthly salary (including level and language premiums) with a chance for bonuses. Plus, enjoy benefits like free private health insurance, free annual eye test, and discounts on gym memberships and taxi services.
• Career development: This a new team with opportunities to grow within the company.
• Multilingual environment: Utilize your strong Norwegian language skills (advanced/proficient) and basic to conversational English.
• Supportive team: Work alongside a dedicated team of 10 fellow Customer Support Agents and an experienced Assignment Manager.

What You'll Do:

• Respond to customer inquiries via email on a variety of topics related to our online marketplace.
• Maintain a positive, empathetic, and professional demeanor in all interactions.
• Follow established communication procedures and policies.
• Use strong analytical skills to evaluate situations and make decisions based on defined guidelines.
• Demonstrate a keen eye for detail and a commitment to customer satisfaction.

Who You Are:

• A highly motivated individual with a passion for excellent customer service.
• Strong written and verbal communication skills in Norwegian (advanced/proficient) and English (B2).
• Proficient in using computers and comfortable learning new software tools.
• A team player with a positive attitude and a commitment to deadlines.
• Flexible and adaptable to a rotational shift schedule (7am to 3.30pm or 3.30pm to midnight) with weekend and public holiday work included.

Ready to Launch Your Career?

If you're looking for a dynamic and rewarding opportunity to make a difference, we want to hear from you! Apply today and take the first step towards a fulfilling career in Customer Support!

Additional Information:

• Start Date: September 2, 2024
• Training: On-site training provided at our Qormi office.
• Relocation package: Up to 200 EUR flight reimbursement and 5 days of hotel accommodation upon successful completion of the probationary period.

We look forward to receiving your application!