Media Community Support Manager (Spanish & English)

Location: Athens, Greece

Salary:

• Base monthly salary: 1,045 EUR
• Monthly Performance Bonus: Up to 160 EUR

Schedule:

• 40 hours/week, 8 hours/day with 1-hour lunch break
• Workdays: Monday to Sunday, 07:00-22:00

Language Skills:

• Spanish: C2 proficiency
• English: B2 proficiency

Training:

• Fully paid training: 1 week

Job Responsibilities:

• Assist our community by resolving inquiries empathetically, accurately, and promptly.
• Develop and maintain expertise in our media products and community standards.
• Make balanced decisions and advocate effectively for the community.
• Demonstrate strong interpersonal and written communication skills, with a focus on empathy.
• Uphold our mission to #ShipLove and prioritize community welfare.
• Investigate and resolve reported issues such as account support requests and abusive content.
• Respond to user inquiries with high quality, speed, empathy, and accuracy.
• Utilize market-specific knowledge to identify scalable solutions for community support.
• Analyze data to enhance the overall user experience on the platform.
• Enforce our online Terms of Use by monitoring and addressing abuse reports.
• Review reported content within defined turnaround times and quality standards.
• Identify workflow inefficiencies and propose improvements.
• Recognize trends and escalate issues outside of company policy to the global team.

Minimum Requirements:

• Language proficiency: Minimum agreed score in English language test or equivalent.
• Analytical capabilities: Minimum score in reasoning/analytical tests.
• Education: Some college education preferred; military experience accepted.
• Experience: Up to 1 year in Business Process Outsourcing or similar service/process management environment.
• Cultural awareness: Understanding of political and social dynamics relevant to supported regions.

Relocation Package:

• 2 weeks hotel accommodation
• Flight ticket (within EU)
• Airport pickup
• Real estate agency fee

Documents Accepted:

• EU citizenship
• Full-purpose & Specific-purpose work permit card
• Certificate of Protection (refugees)

Hiring Process:

• Application review
• Language online tests
• Interview

Benefits:

• Health care benefits and discounts
• Professional development opportunities
• Special events and community initiatives
• Free online Greek language courses
• State-of-the-art premises with relaxing break areas
• Great Place to Work-Certified Company promoting diversity

Joining deadlines: 11/Nov/24, 25/Nov/24