Customer Support Agent (German) - Bucharest Office

We are looking for a dedicated and customer-centric German-speaking Customer Agent to join our team in Bucharest. The ideal candidate will play a key role in delivering top-notch customer service to our German-speaking clientele, handling inquiries, resolving issues, and ensuring a smooth travel experience. This position necessitates strong communication abilities, a proactive approach to problem-solving, and adeptness in thriving within a fast-paced setting.

Primary Duties:

• Customer Assistance: Respond promptly and professionally to customer queries via phone, email, and chat.
• Offer precise information on flight timings, ticket rates, and travel regulations.
• Reservations Oversight: Aid customers in booking, adjusting, or canceling reservations, ensuring accurate and swift transaction handling.
• Issue Management: Address customer grievances effectively to guarantee their contentment, striving to find solutions that benefit both the customer and the company.
• Record-Keeping: Maintain precise logs of customer interactions and transactions, treating all customer data with confidentiality and security.
• Team Collaboration: Work closely with team members and various departments to uphold exceptional service standards. Engage in team gatherings and training programs.
• Knowledge Enhancement: Stay informed about company protocols, services, and trends within the travel sector.
• Continuously enhance your understanding of British Airways' services to better assist customers.
• Feedback Integration: Gather and communicate customer feedback to refine service quality. Propose improvements to existing procedures and approaches based on customer input.

What We're Looking For:

• Minimum 6 months of experience in customer support, call center, hotel & service industry
• Fluency in German (C1-C2 level) - mandatory. Testing will be conducted during the interview process.
• Strong proficiency in English (B2 level) - mandatory. Testing will be conducted during the interview process.
• Excellent communication, interpersonal, and problem-solving skills
• A positive, customer-centric attitude and a willingness to go the extra mile
• Ability to work effectively in a fast-paced environment and prioritize tasks
• Strong organizational skills and a meticulous attention to detail
• Team player with a collaborative spirit

What We Offer:

• Salary of 8050 RON net per month, including base salary and meal tickets (25 RON per day)
• Private medical insurance
• Transportation reimbursement
• Stable work schedule: Monday-Friday, 10:00 AM - 7:00 PM
• Office location: Bucharest
• Opportunity to work in a dynamic and growing company
• Positive and supportive work environment

Ready to Join Our Team?

If you're a passionate and results-oriented individual who thrives in a customer-centric environment, we encourage you to apply! We offer a competitive compensation package and a chance to build a rewarding career with a growing company.

Please submit your CV in English.

Start date: 24 July

Note: All applicants will be tested on their German and English language skills during the interview process.