Travel Customer Experience Specialist (Italian)

Do you thrive in fast-paced environments and have a passion for exceeding customer expectations?

Are you fluent in Italian and English and eager to leverage your skills in a dynamic, international role?

Then we want YOU on our team!

About Us

A leading force in customer experience (CX), we combine cutting-edge AI technology with human expertise to deliver transformative CX journeys for some of the world's most innovative brands. Our focus lies on the Travel and High-Growth Tech sectors, offering comprehensive solutions across the entire customer journey.

The Role

Join our vibrant, multilingual BPO center as a Customer Experience Specialist! As a key player in our mission to deliver international service excellence, you'll be the first point of contact for our valued clients in the travel industry.

What You'll Do

• Provide exceptional customer service through phone and email interactions, ensuring a positive and professional experience at all times.
• Assist airline customers with flight changes, cancellations, lost baggage, and claims.
• Communicate effectively with customers in both Italian (C1 level) and English (B2 level).
• Respond promptly to customer inquiries, demonstrating a strong commitment to issue resolution.
• Uphold a positive and empathetic approach, building trust and rapport with each customer.

You're a Perfect Fit If You Have

• Strong written and spoken Italian (C1 level) and English (B2 level) language skills.
• A passion for customer service and a proven ability to exceed expectations.
• Experience in a BPO/contact center environment is a plus, but not mandatory.
• Familiarity with airline booking systems (Amadeus, Galileo, or Sabre) is a valuable asset.
• A willingness to learn and grow in a fast-paced environment.
• A collaborative spirit and a desire to be part of a winning team.

We welcome applications from recent graduates and experienced professionals alike!

Why Join Us?

• Be part of a team that's shaping the future of CX on a global scale.
• Competitive salary and benefits package, including meal tickets, private medical subscription, and transportation reimbursement.
• "Bring a friend" referral program - get rewarded for recommending top talent!
• The potential for exciting bonuses and incentives based on your performance.
• Permanent contract with clear opportunities for career advancement.
• Comprehensive training program to equip you for success.
• Engaging work on projects with leading global brands.
• Supportive and collaborative work environment that fosters personal and professional growth.

This is a long-term contract opportunity. Don't miss out!

Specifications

• Dynamic, young, and diverse work environment
• All equipment provided by the company
• Modern, fully-equipped kitchen and lunch area
• Convenient location with easy access to public transportation, shops, and restaurants.

Salary & Schedule

• 4 370 RON net salary, including base salary, and meal tickets (25 RON/day) 
• Private medical subscription + transport settlement
• Monday-Friday, 10:00 - 19:00 (fully on-site)
• Office location: Bucharest
• No relocation package is available

Italian (C1) & English (B2) Required

We prefer candidates with at least 6 months of experience in customer support, call centers, or the hospitality industry. However, recent graduates with no work experience are also encouraged to apply!

Apply Now! Applications Close Aug 19th!