Technical Support Expert (Italian language) MS products

Launch Your Tech Support Career in Lisbon with Exceptional Training & Benefits! &

Do you have a passion for problem-solving and a knack for exceptional customer service?

We're looking for a Technical Support Expert (Italian & English) to join our dynamic team in Lisbon!

Why You'll Love This Role:

• Be a hero to our Enterprise customers by providing top-notch technical support.
• Dive deep into technical challenges from Exchange Online to network troubleshooting.
• Collaborate with colleagues and experts to find solutions you're never on your own!
• 371 euros training stipend during your comprehensive 4-week program.
• Competitive salary with room allowance, bonuses, and meal card.
• Thriving work environment with paid relocation support, free shared accommodation (at least for the first 14 months!), and awesome perks like Portuguese lessons and cooking classes!

Ready to join the team?

Here's what you'll bring:

• Strong knowledge of Office 365, especially Exchange Online (Enterprise environment).
• Networking, protocols, authentication (Basic, Kerberos, NTLM), and PowerShell foundations.
• Experience with DirSync, Azure AD Connect, DNS management, and network capture analysis.
• Active Directory knowledge (FSMO roles, domains & trusts, Sites & Services).

Your daily grind will be anything but!

• Take ownership of new cases and escalations be a problem-solving ninja!
• Collaborate with colleagues and partners to ensure customer satisfaction.
• Conduct in-depth research and troubleshoot complex issues.
• Advocate for your customers and keep them informed throughout the process.
• Work with engineers to develop solutions, test cases, and improve our services.
• Document your work meticulously knowledge sharing is key!
• Proactively address customer concerns before they escalate.

We'll invest in you!

• Comprehensive 4-week training program.
• Free Portuguese lessons to help you settle in.
• Year-round support from airport pickup to relocation assistance.
• Yearly flight ticket back home (within EU)!

This is your chance to:

• Launch a rewarding tech support career in a vibrant city.
• Gain valuable experience and expertise.
• Work with a supportive and collaborative team.
• Enjoy a fantastic relocation package and amazing benefits.

Ready to take flight? Apply now!

Closing Date: May 10th, 2024 Contract: Temporary with potential for renewal and permanency

Note: 1-month trial period applies.