Italian-speaking Customer Support (2000 EUR welcome bonus)

Join Our Team in Lisbon!

Job Title: Italian-speaking Customer Support

Location: Oriente - Lisbon
Working Model: Onsite
Contract Type: 1-year contract
Language Requirement: Italian (Native) + English (B2)

Welcome Bonus: 2000 (paid in several installments)

Possible Gross Annual Income: 15,948.72 EUR (including base salary, position bonus, meal, and transport allowances)

Performance Bonus: 100 EUR per month, 1,200 EUR per annum
Health Insurance: Provided from day 1 (free after 6 months)

Schedule:

• Days: Monday to Saturday
• Hours: 08:00 to 18:00
• Days Off: Sunday and 1 rotational day

Key Responsibilities:

• Provide top-tier technical support to clients post-sales for various domestic appliance brands.
• Serve as the primary point of contact for customer tech support via phone and email.
• Conduct initial diagnostics of client issues using established processes.
• Escalate complex issues to the appropriate departments.
• Proactively improve customer satisfaction through effective diagnostics and additional support resources like YouTube tutorials.
• Communicate with customers via email or phone to provide product information, order follow-ups, handle minor repairs, and address complaints.
• Utilize multiple software programs during the support process.
• Possess cross-selling skills to enhance customer experience.

Qualifications:

• Fluent in Italian (Native) and English (B2).
• Prior experience in Contact Centre or Customer Service preferred.
• Proficiency in providing customer support across various channels: Social Media, Chat, Email, and Calls (minor percentage).

Additional Benefits:

• Joining Deadline: 24th of July
• Relocation Package:
  • Reimbursement of airfare up to 400 EUR (Economy class) after 6 months.
  • Accommodation support: Shared apartment room with rent of 280 EUR for 12 months.

Documents accepted:
EU ID
Residence card
Manifestação de Interesse

Hiring Process:

• Initial application review.
• Language assessment.
• 1 or 2 Italian interviews with the client.

About Us:
We are a dynamic team dedicated to providing excellent customer support for leading domestic appliance brands. Join us in sunny Lisbon and be part of a supportive work environment where your skills in Italian and English will shine.

Apply Now:
If you are passionate about customer service and possess the required language skills, apply now to join our team in Lisbon. Help us deliver exceptional support and make a difference in customer satisfaction!