Multilingual Customer Support Specialist (German/English)

Company Overview:

Join our dynamic team supporting a leading mobile operator in German-speaking markets. We're currently seeking motivated individuals to provide exceptional customer support for our new project, focusing on enhancing customer satisfaction and technical assistance.

Your Responsibilities:

• Customer Interaction: Handle inbound customer inquiries and provide support via phone, email, and chat in both German and English.
• Technical Support: Troubleshoot basic technical issues related to mobile services and devices.
• Sales Support: Assist customers with product information, promotions, and account management.
• Written Communication: Utilize strong written skills in both German and English for emails, support tickets, and customer documentation.
• Training and Development: Participate in October training sessions to ensure readiness for the project launch.

Your Qualifications:

• Fluency in German: Native or near-native proficiency in German, with excellent verbal and written communication skills.
• Proficiency in English: Strong command of the English language for effective communication with international colleagues and customers.
• Customer Service Experience: Prior experience in a call center or customer care role, demonstrating ability to handle customer inquiries and provide solutions.
• Sales Experience: Experience in sales support or a similar role preferred.
• Basic Technical Knowledge: Familiarity with mobile technology and ability to troubleshoot basic issues.
• Soft Skills: Strong interpersonal skills, empathy, and patience.
• Adaptability: Ability to work in a fast-paced environment and adapt to changing procedures and technology.
• Team Player: Collaborative mindset with a commitment to team success.

We Offer:

• Competitive salary of 1,300 EUR gross per month + monthly performance bonus (up to 10%).
• Transportation bonus of 100 EUR monthly.
• Relocation bonus: 300 EUR after 6 months + 300 EUR after 12 months.
• Comprehensive training program: You'll benefit from a thorough 21-day training program.
  
• Varied and rewarding role in a dynamic environment.
• Flat hierarchies and opportunities for independent work.
• Positive work environment and great colleagues.
• Attractive additional benefits such as health insurance and employee discounts.

Join our team and make a difference!

Location:  Moschato

Work Schedule: Monday-Sunday, 8:00 AM - 0:00 AM

Interested? Send your application today.

Joining deadline: 19/8/2024, 9/9/2024