Technical Support for Polish Market (BigTech)

Job Overview: You will provide exceptional technical support to Enterprise customers, resolving issues over phone and web-based channels. Collaborate with peers, subject matter experts, and escalate issues when necessary.

Compensation & Benefits:

• Training Program: 92.80 per week for 4 weeks (8 hours per day, conducted in English).
• Salary Options:
  • 1417.5 gross/month, including base salary, holidays allowance, Christmas allowance, meal allowance.
  • 1300.84 gross/month, including base salary, room allowance, holidays allowance, Christmas allowance, meal allowance.
• Benefits: Private health insurance, meal card, holiday bonuses.

Schedule & Location:

• Hours: 40 hours/week, Monday to Friday, from 08:00am to 18:00pm.
• Shifts provided 4 weeks in advance.

Location: Lisbon, Portugal

Joining Deadline: 18/11/2024

Responsibilities:

• Take ownership of new cases promptly.
• Assist Enterprise customers and partners.
• Define issue scope and support boundaries.
• Conduct thorough research and collaborate with teams.
• Escalate issues to management when needed.
• Collaborate on service issues and bug fixes.
• Ensure SLA adherence and customer satisfaction.
• Document technical work comprehensively.
• Address customer satisfaction proactively.

Technical Skills:

• Strong knowledge of Office 365 in an Enterprise environment, especially Exchange Online.
• Foundation in Networking, Protocols, Authentication (Basic, Kerberos, NTLM), and PowerShell.
• Experience with Office 365 Directory Synchronization (DirSync), Azure AD Connect.
• Proficiency in DNS management and troubleshooting.
• Experience with Active Directory (FSMO Roles, Domains and Trusts, Sites and Services).

Qualifications:

• Bachelors degree in Computer Science or related field preferred.
• Previous experience in technical support or IT consulting.
• Certifications in Microsoft technologies (e.g., MCSE, MCSA) desirable.
• Excellent communication skills in Polish and English.

Personal Attributes:

• Customer-focused with strong problem-solving abilities.
• Ability to work independently and in a team environment.
• Adaptability to fast-paced environments and changing priorities.
• Strong organizational skills and attention to detail.

Relocation:

• Airport pick-up and administrative assistance with registration in Portugal.
• Reimbursement of initial flight expenses.
• Yearly complementary two-way flight ticket back to home country (within the EU).
• Accommodation in company-shared apartments.
• Free Portuguese lessons, sports activities, cooking lessons, and more.

Accommodation:

• Option to live in a fully equipped, company-rented apartment for at least the first 14 months.
• Apartments include kitchen, living room with cable TV and wireless internet.
• All expenses covered (water, gas, electricity, cable TV, internet - within responsible limits).
• Apartments located 20-60 minutes from the workplace.
• Initial essentials provided (bedsheets, pillows, towel).

Application Process: Interested candidates should submit a resume and cover letter detailing their relevant experience