Technical Support Specialist (Italian, Lisbon)

Technical Support Specialist (Italian Market) - Deliver Exceptional Support & Build a Rewarding Career

Do you have a passion for technology and a knack for solving problems? Are you fluent in Italian and eager to provide exceptional customer service?

We're looking for a talented Technical Support Specialist to join our growing team! In this role, you'll be the hero behind the scenes, providing top-notch support to our Enterprise customers in the Italian market. You'll leverage your strong technical knowledge and communication skills to diagnose issues, identify solutions, and ensure customer satisfaction.

Here's what you'll be doing:

• Become a Technical Superhero: Be the first line of defense for our customers, tackling technical challenges related to Office 365 (especially Exchange Online), Networking, Active Directory, and more.
• Master of Problem-Solving: Gather information, conduct in-depth research, and collaborate with colleagues and subject matter experts to pinpoint root causes and deliver effective solutions.
• Communication Champion: Clearly explain complex technical concepts to a diverse audience, fostering trust and building strong relationships with customers.
• Service with a Smile: Maintain a service-oriented approach, exceeding customer expectations and proactively addressing concerns before they escalate.
• Continuous Learning: Embrace a growth mindset and participate in ongoing training opportunities to further hone your skills and specialize in specific areas.

We're looking for someone who:

• Speaks Italian fluently: Confidently communicate with our Italian customers, both verbally and in writing.
• Office 365 Guru: Possess a strong understanding of Office 365, particularly Exchange Online, and its functionalities in an Enterprise environment.
• Technical Powerhouse: Have a solid foundation in networking, protocols, authentication (Basic, Kerberos, NTLM), and PowerShell.
• Directory Synchronization Savvy: Experience working with tools like DirSync and Azure AD Connect is a plus.
• DNS Decipherer: Understand DNS records, management, and troubleshooting techniques.
• Active Directory Ace: Navigate Active Directory with ease, including FSMO Roles, Domains & Trusts, and Sites & Services.
• Network Capture Ninja: Be comfortable reading and analyzing network captures to identify issues.
• Team Player: Value collaboration and enjoy working with others to achieve common goals.
• Customer Advocate: Possess a genuine desire to help customers and ensure their success.
• Learner for Life: Embrace new challenges and continuous learning opportunities.

Why You'll Love Working Here:

• Relocation Support: We'll ease your transition with airport pick-up, registration assistance, flight reimbursement, and more!
• Live Comfortably: Enjoy accommodation in a fully-equipped company apartment (including utilities) for your first 14 months.
• Learn a New Language: Take advantage of free Portuguese lessons and immerse yourself in the local culture.
• Work-Life Balance: Maintain a healthy work-life balance with a standard 40-hour workweek and rotational shifts.
• Competitive Salary: Earn an attractive salary package with room and meal allowances, plus holiday and Christmas bonuses.
• Develop Your Career: Grow with us! Explore opportunities for specialization and career advancement.
• Fun Work Environment: Enjoy perks like sports activities, cooking lessons, and a supportive team atmosphere.

Ready to Join Our Team?

Apply today and take the first step towards a rewarding career in technical support!

Training:

• 4-week intensive training program in English (8 hours/day)
• Training compensation: 92.80 euros per week

Salary:

• 1300.84 euros gross monthly (including room & meal allowances, holiday & Christmas bonuses)
• 1417.5 euros gross monthly (including meal allowances, holiday & Christmas bonuses)

Join us by May 10th, 2024!