Technical Resolution Specialist (German)

Be a Tech Hero in Barcelona: German Customer Service Specialist!

Do you have a passion for helping people and a knack for solving problems?

Do you speak fluent German and have a strong understanding of technology?

Are you ready to join a growing company in a stunning coastal location?

If so, then we want YOU on our team! We're looking for a talented and motivated Customer Service Tech Support Specialist (German) to join our Barcelona office in Selva de Mar.

What You'll Do:

• Be the friendly voice and technical expert for our German B2C customers.
• Troubleshoot and resolve technical inquiries related to our car electrical chargers.
• Become a product whiz and master problem-solving with a smile.
• Manage customer expectations and keep them informed throughout the process.
• Ensure smooth service delivery by meeting and exceeding our SLAs.
• Collaborate with the team to identify and address potential service issues.
• Take ownership of your workload and contribute to a positive team environment.

You're a Perfect Fit If You Have:

• Native fluency in German and strong communication skills (written & verbal).
• English proficiency at B2 level or higher.
• A passion for providing exceptional customer service.
• A keen ability to troubleshoot technical problems.
• Excellent organizational skills and a meticulous eye for detail.
• The ability to work independently and as part of a team.

Bonus Points for:

• Experience in a customer service or technical support role.
• Knowledge of the car electronics industry.

What We Offer:

• A competitive salary of 22,000 euros per year with a generous gross bonus up to 2,400 euros.
• Relocation assistance, including a flight allowance of up to 500 euros and help finding accommodation in beautiful Barcelona.
• A supportive and collaborative work environment where you can learn and grow.
• The chance to make a real difference by helping our customers.
• Work-life balance with standard office hours (Monday-Friday, 8:00 AM - 5:00 PM).

This role is NOT for someone who:

• Prefers a fast-paced, high-pressure environment.
• Dislikes working with technology or troubleshooting.
• Has limited communication or interpersonal skills.

Ready to join our team?

Great! Please send your CV and a cover letter explaining why you're the perfect fit for this role.

We look forward to hearing from you!