Customer Service Agent (Polish) Lisbon

Customer Service Agent

Do you thrive in a fast-paced environment where you can make a real difference?

We're looking for passionate and multilingual customer service agents to join our growing team in Lisbon, Portugal! This is your chance to be part of a dynamic company that's revolutionizing mobility services around the world.

What You'll Do:

• Be a customer champion! Respond to inquiries from riders and drivers via phone, live chat, and helpdesk, ensuring a positive and efficient experience.
• Channel your inner detective! Analyze escalated cases for potential policy violations or safety concerns, making informed decisions to uphold our high standards.
• Become a master problem-solver! Handle customer complaints, identify the best solutions, and follow up to ensure their satisfaction.
• Be a team player! Collaborate with drivers and customers to gather information and resolve issues effectively, even in critical safety situations.
• Knowledge is power! Maintain a deep understanding of our services to provide top-notch support and proactive suggestions.
• Be a data whiz! Analyze situations and make informed decisions based on established policies and guidelines.
• Confidentiality is key! Maintain the highest standards of data security and customer privacy.

Why You'll Love Working Here:

• Competitive Salary & Benefits: Earn 92.80 EUR per week during a comprehensive training program, followed by a competitive salary, including room allowance, holidays and Christmas bonuses, meal allowance, private health insurance, and a meal card. (Total salary: 12,560 EUR /year with room allowance, 14,727.84 EUR /year without)
• Live in Lisbon! Enjoy a fully furnished, company-rented apartment (including utilities!) for the first 14 months. Apartments are typically 20-60 minutes from the office.
• Welcome to Portugal! We'll pick you up at the airport, help with registration, and even reimburse your initial flight expenses!
• Global Connections! Enjoy a yearly complimentary two-way flight back to your home country (within the EU).
• Unwind & Explore! Take advantage of free Portuguese lessons, sports activities, cooking classes, and more!
• Work-Life Balance: Enjoy a 40-hour workweek with a rotational schedule (Monday-Sunday, 24/7) and 2 guaranteed days off per week (schedule determined by the shift manager with 4 weeks' notice).
• Career Growth: This temporary contract has the potential for renewal and permanency!

Do You Qualify?

• Fluent in Polish and English (written and spoken)
• Excellent customer service skills with a passion for helping others
• Strong analytical and problem-solving abilities
• Ability to work independently and as part of a team
• A commitment to confidentiality and data security

Ready to Launch Your Lisbon Adventure?

Apply now! The application deadline is June 17th, 2024 (applications accepted until July 15th, 2024). The hiring process includes a client application review, online language tests, and a client interview.

We look forward to hearing from you!