Compliance Manager

Company Overview

A global leader in customer experience management, and contribute to shaping the future of customer interactions worldwide. We are seeking a skilled Compliance Manager to join our dynamic team in Bucharest.

Responsibilities:

• Conducting Internal Audits: Perform internal audits based on security requirements and certifications such as ISO 27001.
• Compliance with Data Protection: Ensure adherence to local data protection requirements.
• Contract Compliance Audits: Regularly audit contracts to validate compliance with agreed terms.
• Certifications Deployment: Implement and maintain certifications like ISO 27001, PCI DSS, etc.
• Collaboration and Gap Closure: Interact cross-functionally to address audit findings and close gaps effectively.
• Training and Awareness: Conduct training sessions on data privacy and information security awareness.
• Fraud Investigation: Independently investigate fraud cases and prepare detailed investigation reports.
• Risk Assessment and Mitigation: Conduct annual process risk assessments and develop mitigation plans.

Requirements:

• Experience: Minimum 5-7 years of experience in driving and implementing risk and compliance policies, preferably in the BPO/SSC industry.
• Education: Graduate in any specialization.
• Audit Skills: Proven experience in conducting internal audits and managing compliance with certifications.
• Analytical Skills: Strong analytical capabilities to assess risks and recommend mitigation strategies.
• Communication Skills: Excellent communication and presentation skills, both written and verbal in English.
• Excel Skills: Proficiency in Excel for data analysis and reporting purposes.
• Adaptability: Ability to learn quickly and adapt to new challenges.
• Shift Flexibility: Comfortable working in rotational shifts.

Perks and Benefits:

• Compensation: Competitive salary package (8500-9000 Ron net) reflecting your expertise and contributions.
• Benefits: Includes meal tickets (25 Ron), private medical insurance, and transport reimbursement.
• Career Growth: Permanent contract with opportunities for advancement and career progression.
• Projects: Engage in diverse and rewarding projects with leading global brands.
• Work Environment: Enjoy a supportive and collaborative culture that fosters personal and professional development.
• Facilities: Fully equipped modern kitchen, lunch area, and access to all necessary amenities in a vibrant, diverse environment.

Working Environment:

• Location: Dynamic and diverse environment with easy access to public transportation, local shops, restaurants, and pharmacies.
• Equipment: Full equipment provided by the company for a comfortable work setup.
• Cultural Fit: Join a team known for its inclusive and supportive work culture.

Join Us, and apply today!