Customer Support Analyst (Dutch Speaker)

Location: Larnaca
Joining Deadline: 4th November 2024
Language Requirements: Native Dutch + Fluent English

Company Overview:
We're dedicated to delivering exceptional player satisfaction by handling console and account inquiries on a daily basis.

Training:

• Duration: 2 weeks (Monday to Friday, 10:00 18:45)
• Nesting Period: 3 weeks (PAID training conducted in English)

Salary:

• Starting Gross Salary: 1350 EUR per month
• After 6 Months: Salary increases to 1400 EUR per month
• Language Bonus: 150 EUR per month

Performance Bonus:

• Potential Bonus: Up to 420 EUR based on achieving KPIs including AHT (Average Handling Time), Productivity, NPS (Net Promoter Score), Quality, and Attendance.

Communication Channels:
Agents will handle inbound phone calls, live chats, and emails related to our console and network queries, focusing on high-level customer service. Typical issues include account resets, payment inquiries, etc.

Working Hours / Weekends:

• Weekdays:
  • Early shift starts at 09:00, latest shift ends at 23:00
• Weekends:
  • Earliest shift starts at 08:00, latest shift ends at 17:00
• Weekend Work:
  • Required to work 2 weekends per month (full weekend or split shifts)

Breaks:

• Breaks: 1 x 30-minute unpaid break, 2 x 15-minute paid breaks daily

Annual Leave / Bank Holidays:

• Annual Leave: 21 days, with additional local system holidays
• Housing: Accommodation provided or housing allowance offered

Relocation Packages:

• Option 1: Arrange own flight and accommodation, receive 1000 EUR from the company
• Option 2: Book own flight (up to 300 EUR refund), stay in company accommodation for up to 2 months (first month free, second month 100 EUR if extended). If leaving before second month end, daily fee applies. Full 300 EUR refund if not staying second month.

Candidate Profile:
Requirements:

• High School Diploma
• Clear Criminal Record

Languages:

• Native Dutch speaker
• Fluent in English

Desired Profile:

• Friendly demeanor
• Reliable and punctual
• Proficient in computer and technology use
• Strong customer interaction and problem-solving skills
• Ability to work well under pressure and multitask
• Previous customer service experience advantageous

Application Process:
Please submit your CV and a cover letter detailing your relevant experience and availability to start by the deadline.