Shared Services Applications Manager

Role - Shared Services | IT | Applications Manager

We are a dynamic and forward-thinking organization committed to delivering exceptional services to our valued customers. As part of our Shared Services team, the Shared Service Applications Manager plays a critical role in ensuring the seamless delivery of IT services, driving technical innovation, and safeguarding our systems ROLE DETAILS

Role overview

As the Applications Manager, you will have overall accountability for the delivery of IT services, technical advancements, and security. Your focus will be on providing and maintaining a robust long-term information system architecture for our Shared Services applications. While you wont have direct reports, you will collaborate closely with third-party service providers to ensure efficient service delivery

This role reports directly to the Head of Shared Services

Primary Responsibilities

Establish ITIL systems and processes to support our shared services model.

Design and implement policies, principles, procedures, governance, and risk management frameworks for efficient IT operations.

Application Management and Support

Implement and maintain shared service application solutions, including Service Desk, HR systems, and Finance systems that facilitate the digitalisation of shared services processes and provide relevant, timely reports to our internal teams and customers.

Manage vendor relationships with third-party service providers.

Oversee the design, enablement, and delivery of core shared services applications

Ensure seamless integration of interfaces between different systems.

Collaborate with relevant stakeholders on procurement, innovation, evolution, change management, and maintenance of Information Systems architecture.

Provide user administration support.

Perform system configuration and maintenance tasks.

Generate relevant reports.

Manage software licenses.

Information System Projects

Lead and contribute to strategic IS projects.

Govern the software development life cycle.

Governance and Security

Implement data governance principles.

Manage security, compliance, cybersecurity, incident management, and GITC audit compliance.

System Optimization and Training

Optimize application performance and ensure applications are used to their full capabilities.

Provide training and communication to end-users.

Understand hosting environments for applications.

Customer Excellence

Work closely with stakeholders to set clear expectations.

Strive to exceed agreed-upon service standards.

Qualifications, Skills and Required Experience

Bachelors degree in Computer Science, Information Technology, or related field. (Essential)

Proven experience in application management, preferably within a shared services environment.

ITIL Certification (Essential)

Familiarity with agile project management methodologies.

Excellent communication and stakeholder management skills.

Behavioural Competencies

Identification with our clients Africa Vision, Mission and Values

Customer-oriented service mindset, excellent communication skills

Effective managing organizational change related to IT systems. Enthusiastic collaborator

Strong results orientation and drive

Strong sense of accountability

Able to work on multiple assignments

Effective soft influencing skills

Coaching and knowledge sharing

Time management skills