Job Openings E-commerce Marketing and Customer Support Specialist

About the job E-commerce Marketing and Customer Support Specialist

Job Summary:

We are looking for a proactive E-commerce Marketing and Customer Support Specialist with a background in accounting or financial management. This role will focus on ensuring a seamless customer experience across various e-commerce platforms, monitoring buyer activities, and supporting marketing initiatives. If you are detail-oriented, tech-savvy, and have a knack for handling customer inquiries with a strong problem-solving mindset, we would love to hear from you!

Key Responsibilities:

  1. Customer Support: Respond promptly to buyer inquiries across multiple platforms, ensuring exceptional service and customer satisfaction.
  2. Refund and Review Management: Manage refund processes, communicate courteously with customers, and address negative reviews with courtesy refunds when necessary.
  3. Fraud Monitoring: Monitor orders to detect potential fraud and take appropriate action.
  4. Promotions and Customer Engagement: Process promotional offers, encourage customer reviews, and remove negative feedback to maintain brand reputation.
  5. Social Media and Brand Monitoring: Post engaging content on social media, monitor brand mentions on relevant websites, and address unauthorized sellers.
  6. Rebates and Influencer Outreach: Handle rebates, promotions, and outreach to influencers to support brand visibility.
  7. Project Management: Assist in project management activities related to e-commerce marketing campaigns and customer support tasks.

Tools Used:

  • E-commerce Platforms: Amazon, Shopify
  • Communication and Social Media: Facebook, FB Messenger, Gmail

Qualifications:

  1. Bachelor's degree in Accounting, Financial Management, Business, or a related field.
  2. Strong written and verbal communication skills.
  3. Familiarity with e-commerce platforms like Amazon and Shopify.
  4. Experience with customer support and handling inquiries professionally.
  5. Knowledge of social media platforms and online brand management.
  6. Ability to work independently and manage multiple responsibilities.

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