Head of Key Accounts

Simpaisa is seeking a strategic and results-driven Head of Key Accounts to manage and grow relationships with Simpaisa's most important merchants, partners, and enterprise clients. The role focuses on account growth, retention, revenue optimization, and long-term partnerships within the fintech ecosystem.

Key Responsibilities

• Own and manage Simpaisa's key and strategic accounts, ensuring long-term partnerships and revenue growth.
• Develop and execute key account strategies aligned with business and revenue objectives.
• Act as the primary point of contact for high-value merchants, enterprise clients, and partners.
• Drive account expansion through upselling, cross-selling, and onboarding of new solutions.
• Work closely with internal teams (Product, Operations, Finance, Compliance, Tech) to deliver seamless client experience.
• Monitor account performance, KPIs, transaction volumes, and revenue metrics.
• Lead commercial negotiations, pricing discussions, and contract renewals.
• Identify risks and proactively resolve client issues to ensure retention and satisfaction.
• Provide market and customer insights to senior management to support product and strategy decisions.
• Lead and mentor the Key Accounts / Relationship Management team.

Qualifications & Experience

• Bachelors degree in Business Administration, Marketing, Finance, or related field (MBA preferred).
• 6-8 years of experience in key account management, partnerships, or enterprise sales, preferably in fintech, payments, telecom, or banking.
• Strong understanding of digital payments, merchant acquiring, and fintech products.
• Proven experience managing large enterprise or strategic clients.

Skills & Competencies

• Strong relationship management and negotiation skills
• Strategic thinking with a revenue-driven mindset
• Excellent communication and stakeholder management
• Leadership and team management abilities
• Data-driven approach to decision-making