Practice Assistant - Administrative

165910 Practice Assistant- Administrative, Newburyport, MA, 3 Months contract
Sigma, Inc. is looking for Practice Assistant- Administrative to work onsite with Beth Israel Lahey Health Primary care in Newburyport, MA.

Shift : Monday through Friday 8:45 am-5:15 pm

The Practice Assistant provides essential administrative support and patient care assistance in a specialty medical practice. This role supports efficient clinic operations, ensuring smooth patient flow and excellent service delivery in a fast-paced healthcare setting.

Schedule:

• Monday – Friday, 8:00 AM – 5.15 PM
• Must be separated from BILH (Beth Israel Lahey Health) for at least 6 months to be eligible for this role

Job Summary:
Directs patient access to the practice by answering, screening and processing a high volume of incoming calls in a dedicated call center.

Required Qualifications:

• Answers, screens and processes a high volume of calls in a professional manner.
• Utilizes and adheres to the phone scripts and guidelines for triaging calls.
• Asks appropriate questions and uses independent judgment within scope of knowledge and authority to determine the type of appointment, appropriate provider and urgency needed.
• Utilizes centralized scheduling system and software applications to schedule appointments.
• Verifies and updates patients' demographic information and transfers to registration for update as needed.
• Obtains necessary referrals for scheduled visit and documents in system.
• Document appropriate payer information, including worker's compensation and auto liability.
• Informs patient of necessary preparation for scheduled visit, including providing documents, films and notes from other providers, required preparation and protocol for diagnostic tests and procedures.
• Coordinates and interprets multiple data sets required for efficient scheduling of office visits, diagnostic tests and procedures.
• Coordinates availability of professional services for maximum cost-effective utilization of staff, space, equipment and optimal timing for patients and providers.
• Addresses scheduling problems and concerns with manager to resolve issues.
• Records and forwards accurate messages to providers and staff.
• Triages calls for urgent information or services to appropriate staff.
• Responds to requests for information or assistance within scope of knowledge and authority.
• Resolves and responds to provider email requests in an efficient and professional manner.

Requirements :

• High School diploma or GED required. Associate's degree preferred.
• 1-3 years related work experience required.
• Experience with computer systems required, including web-based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.
• Knowledge of medical terminology
• Must have medical office, front desk experience with Epic experience.
• Located at Anna Jaques and access to their cafe is available for candidates.
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