Account Management Officer

Location: Lekki, Lagos
Industry Sector: Telecommunications
Salary: 250,000 - 300,000 (Net Monthly)
Experience Level: 3 5 Years

Job Summary

We are seeking an experienced and result-driven Account Management Officer to join our dynamic telecommunications team. The successful candidate will be responsible for developing and maintaining long-term relationships with clients, ensuring the successful delivery of solutions, and driving client satisfaction and retention. This role requires strong interpersonal skills, the ability to manage multiple accounts, and a proven track record of cross-selling and upselling services to increase revenue.

Key Responsibilities

• Serve as the primary point of contact for assigned clients, building and maintaining strong, long-lasting relationships.
  
  

• Ensure timely and successful delivery of products and services that meet client needs and business objectives.
  
  

• Manage client accounts to ensure satisfaction, retention, and continuous engagement.
  
  

• Liaise effectively between clients and cross-functional internal teams to resolve issues and deliver solutions.
  
  

• Identify opportunities to grow existing accounts through cross-selling and upselling strategies.
  
  

• Provide regular updates on account activities, progress, and performance to internal and external stakeholders.
  
  

• Conduct daily proactive client engagement calls, including surveys, to track satisfaction and identify service gaps.
  
  

• Manage escalated client issues and deliver effective resolutions in a timely manner.
  
  

• Drive initiatives to retain clients and win back inactive or lost accounts.
  
  

• Maintain detailed records of client interactions, negotiations, and agreements in CRM systems.
  
  

Requirements & Qualifications

• Bachelors degree in Business Administration, Sales, Marketing, or a related field.
  
  

• 3 - 5 years proven experience in Account Management, Client Services, or similar roles within telecommunications or related sectors.
  
  

• Proficiency in CRM tools (e.g., Salesforce, Zoho CRM, HubSpot) and Microsoft Office Suite, especially Excel.
  
  

• Demonstrated ability to deliver client-focused solutions that drive satisfaction and retention.
  
  

• Strong negotiation, problem-solving, and presentation skills.
  
  

• Excellent verbal and written communication abilities.
  
  

• Ability to manage multiple priorities and handle high-pressure situations with professionalism.
  
  

• Strong attention to detail, organizational, and multitasking skills.
  
  

Compensation & Benefits

• Competitive Net Salary: 250,000 - 300,000 monthly.
  
  

• Health Insurance Coverage.
  
  

• Pension Contributions.
  
  

• Performance Bonuses.
  
  

• Training and Career Development Opportunities.
  
  

• Airtime/Data Allowance.
  
  

• Paid Annual Leave and Observed Public Holidays.
  
  

• Supportive and growth-driven work environment.
  
  

How to Apply

Interested and qualified candidates should submit their updated CV and a brief cover letter stating their suitability for the role to https://www.mysigma.io/jobs/account-management-officer/ using Account Management Officer Lekki as the subject of the email.