Customer Service Executive

Customer Service Executive

Location: Ikeja, Lagos
Salary: NGN 100,000 - 120,000 per month
Gender Preference: Female (preferred)
Experience: 2-3 years

About Sigma Consulting Group:

Sigma Consulting Group is a leading talent acquisition and management solutions provider. Since 2013, we have connected top-tier professionals with visionary organizations across Africa. Our mission is to fuel economic growth and innovation by delivering exceptional recruitment solutions.

Job Description:

We are looking for a dynamic Customer Service Executive to join our team in Ikeja, Lagos. The ideal candidate will have a passion for providing excellent customer service, solving problems, and creating positive experiences for customers. If you have 2-3 years of experience in a customer-facing role and are committed to delivering exceptional service, we would love to hear from you!

Responsibilities:

• Respond to customer inquiries and resolve issues through phone, email, and live chat in a timely and professional manner.

• Handle complaints, provide appropriate solutions, and follow up to ensure customer satisfaction.

• Maintain a high level of professionalism, empathy, and patience while interacting with customers.

• Provide detailed information about products, services, and company policies.

• Process customer orders, requests, and returns, ensuring accuracy and efficiency.

• Work closely with internal teams to resolve customer issues and improve service delivery.

• Monitor customer feedback and suggest improvements to enhance the overall customer experience.

• Maintain accurate records of customer interactions and transactions.

• Ensure compliance with company policies, procedures, and quality standards.

Requirements:

• Minimum of 2-3 years of experience in a customer service or client-facing role.

• Strong communication skills, both verbal and written.

• Excellent problem-solving abilities and attention to detail.

• Ability to handle difficult situations and work under pressure.

• Proficient in using customer service software and Microsoft Office Suite.

• Ability to multitask and manage multiple customer queries effectively.

• Female candidates preferred for the role.

• Must be smart, professional, and customer-oriented.

Benefits:

• Competitive salary: NGN 100,000 - 120,000 per month.

• Health insurance.

• Performance-based bonuses.

• Professional development and career growth opportunities.

• A dynamic and supportive work environment.

If you are passionate about customer service and meet the qualifications above, apply today to join a fast-growing company that values innovation and excellence.

Application Process:

Interested candidates should submit their resume and cover letter outlining their qualifications and experience to https://www.mysigma.io/jobs/customer-service-executive/ Using the job title as the subject.