Job Openings Service Delivery Officer

About the job Service Delivery Officer

Service Delivery Officer

Location: Lekki, Lagos, Nigeria
Experience: 2 - 4 years
Employment Type: Full Time
Monthly Net Salary: 250,000

About the Role

We are seeking a proactive and detail-oriented Service Delivery Officer to support our field sales team and ensure seamless operations. This role will act as a vital link between the sales team, clients, and internal departments ensuring excellent service delivery, customer satisfaction, and overall business growth.


Key Responsibilities

  • Coordinate the sales team by managing schedules, documentation, and internal communication.

  • Ensure availability and functionality of all sales-related tools, materials, and equipment.

  • Provide prompt after-sales support and address client inquiries or complaints professionally.

  • Maintain accurate records of financial and operational data; generate periodic reports.

  • Process client orders accurately and on time.

  • Notify clients of updates, delays, or issues and provide effective resolutions.

  • Monitor performance metrics, identify process inefficiencies, and recommend improvements.


Job Requirements

  • B.Sc./BA in Business Administration or related discipline (Sales/Marketing certifications are a plus).

  • Proven experience as a project coordinator or administrator, ideally in the IT or services industry.

  • Technical understanding of software development or web technologies is an added advantage.

  • Proficient in Microsoft Office Suite and CRM tools.

  • Excellent organizational and multitasking skills with keen attention to detail.

  • Strong communication skillsboth verbal and written.

  • A team player with integrity, responsibility, and sound problem-solving skills.

Benefits

  • Competitive net monthly salary of 250,000

  • Health insurance

  • Pension contributions

  • Career growth and professional development opportunities

  • Collaborative and supportive work environment

  • Ongoing training and performance-based bonuses

How to Apply

Interested and qualified candidates should send their updated CV and a brief cover letter to:
https://www.mysigma.io/jobs/service-delivery-officer/
Use the subject line: Service Delivery Officer Lekki



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