Service Delivery Officer

Service Delivery Officer

Location: Lekki, Lagos, Nigeria
Employment Type: Full Time
Monthly Net Salary: 250,000

About the Role

We are seeking a proactive and detail-oriented Service Delivery Officer to support our field sales team and ensure smooth, efficient operations. This role requires a candidate who can act as the liaison between the sales department, clients, and other stakeholdersensuring consistent and high-quality service delivery that strengthens client satisfaction and company growth.

Key Responsibilities

• Coordinate the sales team by managing schedules, maintaining documentation, and facilitating communication.
  
  

• Ensure all sales-related materials and equipment are adequately available and functional.
  
  

• Provide after-sales support and respond to client inquiries and complaints promptly and professionally.
  
  

• Maintain accurate records of financial and non-financial data and prepare relevant reports.
  
  

• Process customer orders with precision and in a timely manner.
  
  

• Notify clients of any changes, delays, or problems and offer appropriate solutions.
  
  

• Monitor team performance, identify process gaps, and recommend improvements.
  
  

Job Requirements

• B.Sc./BA in Business Administration or a related field (certification in Sales or Marketing is an added advantage).
  
  

• Proven experience as a project administrator or coordinator in the Information Technology or Services sector.
  
  

• Strong technical background with understanding of software development or web technologies is a plus.
  
  

• Proficiency in Microsoft Office Suite and CRM tools.
  
  

• Excellent organizational and multitasking skills with strong attention to detail.
  
  

• Solid verbal and written communication skills in English.
  
  

• A team player with high levels of responsibility, problem-solving capabilities, and professionalism.
  
  

Benefits

• Competitive salary of 250,000 (Net Monthly)
  
  

• Health insurance coverage
  
  

• Pension contributions
  
  

• Opportunities for career advancement and professional development
  
  

• Friendly and collaborative work environment
  
  

• Regular training and performance bonuses
  
  

How to Apply

Interested and qualified candidates should send their updated CV and a brief cover letter to https://www.mysigma.io/jobs/service-delivery-officer/ using the job title Service Delivery Officer Lekki as the subject of the email