About the job Project and account Manager
Project & Account Manager
Department: Project Management
Location: Benin
Reports To: Lead, Project Management PMO
Role Summary
We are seeking a results-driven Project & Account Manager to join our growing team in Benin. This hybrid role combines project leadership with strategic client relationship management. The successful candidate will be responsible for the planning, execution, and delivery of key projects while also serving as the primary point of contact for assigned client accounts. You will ensure that projects are completed on time, within scope and budget, and to the highest standards, while fostering long-term client satisfaction and retention.
Key Responsibilities
Project Management
Lead full lifecycle project delivery from initiation to closure.
Develop detailed project plans, timelines, budgets, and resource allocations.
Monitor progress and make data-driven adjustments to maintain schedule and quality.
Ensure adherence to scope, budget, and quality expectations.
Account Management
Serve as the primary liaison for assigned clients.
Develop and maintain strong, trusting relationships with key stakeholders.
Translate client needs into actionable project deliverables.
Drive client satisfaction and account retention through proactive support.
Team & Stakeholder Coordination
Collaborate with cross-functional teams (e.g., development, design, QA) for seamless execution.
Coordinate internal and external stakeholders to ensure alignment.
Facilitate project meetings, including kick-offs, status reviews, and retrospectives.
Client Communication
Provide transparent and consistent project updates to clients.
Manage expectations and resolve concerns in a timely, professional manner.
Ensure alignment on goals, deliverables, and timelines throughout the project lifecycle.
Scope, Budget & Risk Management
Define, manage, and track project scope, budget, and resources.
Handle scope changes and communicate impacts effectively.
Identify and mitigate risks to ensure project success.
Documentation & Reporting
Maintain accurate, comprehensive project documentation.
Generate and share regular progress reports for internal and client stakeholders.
Process Improvement
Identify areas for improvement in project workflows.
Advocate for and implement PMO best practices and process enhancements.
Qualifications & Requirements
Experience
Minimum 4 years of experience in project and account management roles.
Proven ability to manage multiple projects and client accounts concurrently.
Prior experience in a tech, IT, or software environment preferred.
Education
Bachelors degree in Business Administration, Information Technology, Engineering, or a related field.
Skills
Strong leadership, organizational, and time-management abilities.
Excellent communication and interpersonal skills.
Proactive problem-solver with sound decision-making capabilities.
Capable of thriving in both collaborative and independent work settings.
Language Proficiency
Fluency in English and French (written and spoken) is required.
Certifications (Preferred)
Project Management certifications such as PMP, PRINCE2, or equivalent.
Technical Proficiency
Experience with project management tools (e.g., Jira, Asana, Trello).
Proficient in Microsoft Office Suite.
Familiarity with Agile methodologies is a plus.
Other Requirements
Must be legally eligible to work in Benin.
Willingness to travel domestically and internationally as needed.
Strong client-focused mindset and dedication to service excellence.
Compensation & Benefits
Competitive salary structure with performance incentives.
Health insurance coverage.
Paid time off and recognition of national holidays.
Opportunities for professional development and career advancement.
How to Apply
Interested candidates are invited to submit their cover letter and updated resume to: https://www.mysigma.io/jobs/project-account-manager/