Hotel & Resort Operations Manager

Hotel and Resorts Operations Supervisor

Location: Lekki, Lagos

Industry: Hospitality / Beach Resort

Employment Type: Full-Time

Gender Requirement: Male

Experience: 4 - 6 Years

Monthly Salary: 400,000

About the Role:

We are seeking a skilled and experienced Hotel and Resorts Operations Supervisor to lead and manage daily operations at our hospitality facility in Lekki. The successful candidate will play a key role in optimizing service delivery, managing frontline staff, and ensuring high standards of quality, efficiency, and guest satisfaction.

Key Responsibilities:

- Lead and supervise operational teams to meet daily performance and service targets.

- Coordinate all on-site activities to ensure smooth and consistent service delivery.

- Train, mentor, and evaluate team members to enhance productivity and accountability.

- Identify workflow inefficiencies and implement actionable improvements.

- Enforce safety protocols, company policies, and quality control standards.

- Track key performance indicators (KPIs) and generate operational reports for management.

- Resolve issues promptly to reduce service downtime or guest dissatisfaction.

- Act as the communication bridge between frontline staff and senior management.

Qualifications & Requirements:

- *Gender:* Male (as specified for operational logistics and accommodation).

- *Experience:* Minimum of 4-6 years in a supervisory or operations role within hospitality (hotels, resorts, facilities).

- *Education:* Bachelor's Degree in Business Administration, Operations Management, Hospitality Management, or a related field.

- *Skills:*

- Proven leadership and team management skills.

- Strong organizational, communication, and critical thinking skills.

- Proficient in Microsoft Office Suite and operations management software.

- Ability to work independently, handle multiple tasks, and adapt in a fast-paced environment.

Compensation & Benefits:

- Competitive salary: 400,000 per month.

- Monthly performance-based bonuses.

- Health insurance coverage.

- Staff accommodation provided.

- Career growth and leadership development opportunities.

- Exposure to large-scale and structured hospitality operations.

How to Apply:

Qualified candidates should submit their CV to hiring@mysgima.io

Email Subject Line: Application - Hotel and Resorts Operations Supervisor (Lekki)