TEAM LEAD - NETWORK MONITOR CENTER

**Hiring: Team Lead - Network Monitoring Centre (NMC)**

**Division:** Infrastructure

**Function:** Active and Passive Network Monitoring & Support Operations

**Department:** Operations

**Location:** Lagos

**Reporting to:** Deputy Divisional CEO - Infrastructure Operations

**Job Grade:** Permanent

**Work Schedule:** 9:00 AM - 5:00 PM

**Travel Frequency:** Occasionally

**Salary:** 9 million - 11 million Annually

### **Purpose of the Job**

The Team Lead - NMC is responsible for providing innovative solutions to network issues, ensuring customer needs are met, and maintaining smooth infrastructure operations. This role oversees the first-level technical support for all infrastructure, including fibre backbone, FTTx, wireless networks, and inside and outside plant infrastructure. The ultimate goal is to consistently deliver high-quality customer service and maintain customer satisfaction.

### **Key Responsibilities**

- Manage and coordinate the NMC team to ensure efficient and uninterrupted system operations.

- Keep upper management informed about the infrastructures status.

- Oversee NOC and FTTx Backend engineers to ensure proper implementation of system requirements and adherence to procedures.

- Communicate service performance and availability to management, partners, and peers.

- Handle coordination and scheduling of NMC staff for shift duties to ensure optimal operation.

- Ensure maximum service availability and performance.

- Develop and implement innovative tools and applications for automating systems monitoring operations.

- Monitor the network to identify issues and initiate upgrades when thresholds are reached.

- Supervise Incident Management (First Level Support) by identifying root causes, advising on resolutions, and managing fault logs.

- Maintain 24/7/365 network monitoring operations.

- Escalate issues to the Infrastructure team for capacity planning and network optimization.

- Follow up on unresolved complaints and ensure timely updates on all open tickets.

- Liaise with Outside Plant Supervisors on link restoration progress and incident reports.

- Prepare and review daily incident summary reports and weekly/monthly link availability reports.

- Ensure prompt response to inbound calls and emails, and escalate unresolved issues to relevant units.

- Prepare technical reports and develop systems for proactive monitoring and incident reporting.

- Build and develop the NMC team.

### **Qualifications & Skills**

- **Education:** B.Sc / B.Eng in Computer Science, Computer Engineering, Electrical / Electronics Engineering.

- **Certifications:** CCNA, CCNP (Desired).

- **Technical Skills:** Strong knowledge of telecommunications, IP design, GPON technology, and ITIL v4 service management.

- **Experience:** 3 6 years of hands-on experience with routing, switching, and GPON technology. Experience with wired, wireless, point-to-point, and point-to-multipoint technologies is desirable.

- **Communication:** Excellent verbal and written communication skills.

### **Application Process**

Interested and qualified candidates should send their CV to **hiring@mysigma.io