Freight Forwarding / Logistics Operations Manager

Freight Forwarding / Logistics Operations Manager

Work Setup: On-site | Shifting Schedule May Apply
Salary Range: 80,000 110,000
Note: Former Teleperformance employees are not eligible for rehire.

Job Summary:

We are seeking a Freight Forwarding Operations Manager to lead and optimize our freight and logistics operations. This role requires in-depth industry knowledge, a strategic mindset, and hands-on experience in managing shipments, compliance, vendors, and teams.

Key Responsibilities:

• Operational Management:
  Oversee import/export/domestic shipments, develop and implement SOPs, ensure documentation accuracy, and monitor shipment timelines.
  
  

• Vendor Management:
  Source and evaluate logistics vendors, negotiate contracts, and monitor vendor performance and compliance.
  
  

• Regulatory Compliance:
  Ensure adherence to all local and international customs and trade regulations; manage customs clearance processes.
  
  

• Cost Efficiency:
  Implement cost-reduction strategies, analyze freight costs, and monitor key performance indicators (KPIs) such as cost per shipment and on-time delivery rate.
  
  

• Team Leadership:
  Lead and mentor a team of freight forwarding professionals, conduct regular performance evaluations, and foster a positive team culture.
  
  

• Issue Resolution:
  Identify and resolve logistical challenges and bottlenecks; implement proactive and corrective measures.
  
  

• Reporting:
  Generate regular reports on freight activities, costs, vendor performance, and maintain accurate records.
  
  

• Collaboration:
  Coordinate with internal teams such as Procurement, Finance, and external stakeholders to ensure operational alignment.
  
  

Qualifications:

• Bachelors degree in Logistics, Supply Chain Management, Business Administration, or a related field
  
  

• 57 years of experience in freight forwarding, including import/export, customs handling, and vendor management
  
  

• Strong negotiation, problem-solving, and communication skills
  
  

• Proficient in Microsoft Office and freight/logistics systems
  
  

• Solid understanding of local and international trade regulations and customs processes
  
  

Preferred:

• FIATA Diploma or other relevant logistics/supply chain certifications
  
  

• Experience working in IT-BPM or freight forwarding environments