Customer Service (Eye Clinic)

Customer Service Representative (Eye Clinic)

Location: Ikeja
Salary: 150,000
Experience: 2-3 years (preferably in an eye clinic)
Gender: Female Preferred
Immediate Start

About Sigma Consulting Group:
Sigma Consulting Group is a leading talent acquisition and management solutions provider. Since 2013, we have been committed to connecting top-tier professionals with visionary organizations across Africa. We aim to fuel economic growth and innovation by delivering exceptional recruitment solutions.

Job Overview:
We are seeking a highly motivated, smart, and professional female to join our clients eye clinic in Ikeja as a Customer Service Representative. The ideal candidate will be responsible for managing patient inquiries, scheduling appointments, and ensuring a smooth and welcoming experience for all visitors.

Key Responsibilities:

• Provide excellent customer service to patients, addressing their inquiries and concerns in a professional manner.

• Manage appointment bookings, reschedules, and cancellations.

• Ensure that the clinic environment is neat and welcoming at all times.

• Maintain patient records and data, ensuring confidentiality and accuracy.

• Assist in administrative duties such as managing phone calls, emails, and front desk operations.

• Provide basic information regarding the clinic's services and eye care procedures.

• Ensure that the clinics policies and procedures are followed consistently.

Requirements:

• Female (Preferred)

• 2-3 years of experience in a customer service role, preferably in an eye clinic or healthcare setting.

• Strong communication and interpersonal skills.

• Ability to handle customer complaints professionally and efficiently.

• Smart, well-groomed, and presentable.

• Ability to work in a fast-paced environment and remain calm under pressure.

• Immediate availability to resume.

How to Apply:
Interested candidates are encouraged to apply by sending their CVs to https://www.mysigma.io/jobs/customer-service-representative-eye-clinic/ Please include a brief cover letter highlighting your relevant experience