QRX Key Account Associate

QRX Key Account Associate

Location: Porto-Novo

Job Type: Contract

About Sigma Consulting Group:

Sigma Consulting Group is a premier talent acquisition and management solutions provider based in Africa. Established in 2013, we specialize in connecting top-tier professionals with innovative companies across various sectors. Our mission is to foster economic growth and drive innovation throughout the continent by helping organizations build exceptional teams.

About Our Client:

Our client is a rapidly growing healthcare company with a mission to make prescription medications more accessible and affordable for patients across Africa. Headquartered in Accra, Ghana, and supported by mission-driven investors, the company has expanded its reach to 9 African countries (Ghana, Nigeria, Zambia, Kenya, Rwanda, Malawi, Togo, Zambia, Ethiopia). By collaborating with drug manufacturers, healthcare providers, and third-party payers, they have successfully reduced the cost of medicines for hundreds of thousands of patients.

Job Description:

Our client is seeking a dynamic and results-oriented Key Account Associate to join their Retail team. The ideal candidate will be a dedicated professional who upholds high standards of service, working closely with customers to foster loyalty and enhance satisfaction. The Key Account Associate will play a critical role in supporting customer relationships and driving operational success, reporting directly to the Operations Manager.

Key Responsibilities:

* Maintain a positive, empathetic, and professional attitude towards customers at all times.

* Develop strong relationships with facility owners and oversee daily operations at partner locations while communicating our clients values and the benefits of their model.

* Track and analyze facility revenues to drive growth, using data to make informed decisions about revenue development.

* Manage multiple customer accounts and ensure high levels of customer satisfaction.

* Coordinate quarterly health screenings and customer service training at partner facilities.

* Identify new business development opportunities with partner establishments, working to achieve agreed-upon revenue growth targets.

* Serve as the primary point of contact for partner facilities and ensure smooth daily operations.

* Provide technical assistance and product support to customers, acting as the subject matter expert on product knowledge.

* Collaborate with the Supply Chain team to ensure timely processing of orders and share consumption data to support monthly planning.

* Address and resolve operational issues such as billing discrepancies and delivery delays, tracking progress on problem resolution.

* Partner with the billing team to improve inventory processes and resolve billing issues.

* Work with the customer service team to enhance customer experience by implementing efficient procedures and tools.

* Assist in the creation and improvement of key marketing, training, and communication materials.

* Contribute to other initiatives critical to the continued success of the QRx service.

Ideal Candidate:

* Entrepreneurial mindset and a passion for improving access to high-quality, affordable medicines.

* Strong work ethic, self-driven, and able to work independently with minimal supervision.

* Fluent in French with excellent written, verbal, and organizational skills; English fluency is an added advantage.

* Proficient in Microsoft Office Suite, especially Excel.

* Experience in the healthcare industry (pharmaceuticals, clinical practice, or other healthcare services).

* Ability to provide data-driven advice and conduct industry analysis.

* Understanding of business development and stakeholder management.

* Excellent communication and presentation skills.

* Strong multitasking abilities with excellent time management and prioritization skills.

* Exceptional interpersonal skills for building relationships with diverse stakeholders.

Qualifications:

* Diploma in Pharmacy, Sales and Marketing, or a related field.

* 3+ years of professional experience in the healthcare sector (including internships).

* Pharmacists or pharmacologists are preferred.

How to Apply: Interested candidates who meet the qualifications above are encouraged to apply by sending their CV and a cover letter to https://www.mysigma.io/jobs/qrx-key-account-associate/

This role offers an exciting opportunity to contribute to a growing company focused on making a meaningful impact on healthcare accessibility across Africa.

If you are passionate about improving healthcare delivery and driving customer success, we encourage you to apply!