Front Desk & HMO Liaison Officer

*Front Desk & HMO Liaison Officer*

Location: Victoria Island, Lagos

Salary: 150,000 Monthly (Net)

Experience: 2 - 4 Years

Employment Type: Full-Time

*Company Overview*

Our client is a reputable healthcare provider located in Victoria Island, Lagos, committed to delivering patient-centered medical services. As part of its continued drive for service excellence, the facility is seeking to recruit a Front Desk & HMO Liaison Officer with strong customer service orientation and health insurance administration experience.

*Job Summary*

The ideal candidate will serve as the first point of contact for patients and visitors, manage front desk operations, and coordinate all HMO-related activities. This dual role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced medical environment.

*Key Responsibilities*

*Front Desk Administration*

* Welcome and attend to patients, visitors, and vendors in a warm, professional manner.

* Manage patient check-ins, registrations, and appointment scheduling.

* Maintain front office appearance, ensure a tidy and organized reception area.

* Handle incoming calls, emails, and walk-in inquiries effectively.

* Provide accurate information about services, processes, and clinic policies.

* Support billing officers by ensuring that all client records are updated and documented properly.

*HMO Liaison Duties*

* Verify HMO enrollees eligibility and coverage prior to service delivery.

* Obtain and manage pre-authorizations and approvals for medical procedures.

* Liaise with HMO partners to resolve billing discrepancies and escalate claims issues where necessary.

* Track and follow up on outstanding HMO payments and claims reconciliation.

* Ensure proper documentation of HMO patients and maintain accurate records for audit purposes.

* Educate patients on their HMO benefits and limitations.

*Requirements & Qualifications*

* Bachelors degree or HND in Business Administration, Social Sciences, or any related field.

* 2-4 years experience in front desk or HMO-related roles, preferably in a healthcare setting.

* Strong verbal and written communication skills.

* Excellent interpersonal and customer service skills.

* Proficiency in Microsoft Office Suite (Word, Excel, Outlook).

* Familiarity with HMO operations, NHIS processes, and hospital information systems is an added advantage.

* Ability to stay calm and professional in high-pressure situations.

*Key Competencies*

* Customer relationship management

* Time management and multitasking

* Problem-solving and conflict resolution

* Attention to detail

* Team collaboration

*Benefits*

* Competitive monthly salary

* Health insurance (HMO)

* Paid annual leave

* Training and professional development opportunities

* Access to a dynamic and supportive work environment

* Career growth prospects within the organization

*How to Apply:* 

Send your CV and a brief cover letter to: hiring@mysigma.io.com with the subject: Front Desk & HMO Liaison Officer Victoria Island