Job Openings Customer Service Representative

About the job Customer Service Representative

Customer Service Representative

Location: Lekki Phase 1, Lagos
Salary: 150,000 monthly (net)
Employment Type: Full-time
Work Schedule: Monday to Saturday
Gender Preference: Female (for gender balance)
Experience Required: 2 - 4 years


Job Summary

As the first point of contact for walk-in and online customers, the ideal candidate will provide top-notch customer support, handle enquiries, manage complaints, process orders, and assist with in-store operations. The role requires excellent communication skills, a positive attitude, and a genuine passion for fashion and customer satisfaction.

Key Responsibilities

  • Greet and attend to customers in a friendly and professional manner.

  • Respond to customer inquiries via phone, social media, and in-store.

  • Provide information about products, pricing, and availability.

  • Assist customers in selecting clothing items and completing purchases.

  • Process sales, returns, and exchanges efficiently.

  • Maintain a clean, organized, and appealing store environment.

  • Handle customer complaints with empathy and efficiency, escalating complex issues when necessary.

  • Keep accurate records of sales, customer interactions, and inventory.

  • Work closely with the sales and inventory teams to ensure customer needs are met.

Requirements

  • OND/HND/B.Sc. in any discipline.

  • 2 - 4 years experience in customer service or retail, preferably in fashion or clothing.

  • Strong verbal and written communication skills.

  • Friendly, patient, and approachable demeanor.

  • Basic proficiency in Microsoft Office and familiarity with POS systems.

  • Knowledge or interest in mens fashion is a plus.

  • Must live within Lekki or its environs.

Benefits

  • Competitive salary.

  • Staff discounts on clothing.

  • Performance-based incentives.

  • Opportunities for career growth within the company.

  • Supportive and fashion-forward work environment.

How to Apply:

Qualified and interested candidates should send their CV to: hiring@mysigma.io  using Customer Service Representative Lekki as the subject of the email.


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