Service Delivery Officer

Service Delivery Officer
Location: Lekki, Lagos, Nigeria
Experience: 2 - 4 years
Employment Type: Full Time
Monthly Net Salary: 250,000

About the Role

We are seeking a proactive and detail-oriented Service Delivery Officer to support our field sales team and ensure smooth day-to-day operations. The role will serve as a vital bridge between clients, the sales team, and internal departments, guaranteeing excellent service delivery, customer satisfaction, and business growth.

Key Responsibilities

• Coordinate the sales team by managing schedules, documentation, and communication.
  
  

• Ensure availability and proper functioning of sales-related tools, materials, and resources.
  
  

• Provide timely after-sales support, addressing client inquiries and complaints professionally.
  
  

• Maintain accurate records of operational and financial activities; prepare and share reports.
  
  

• Process and track client orders accurately and promptly.
  
  

• Communicate updates, delays, or issues to clients while ensuring effective resolution.
  
  

• Monitor service delivery metrics, identify inefficiencies, and recommend improvements.
  
  

Job Requirements

• B.Sc./B.A. in Business Administration or related field (Sales/Marketing certifications are a plus).
  
  

• 2-4 years proven experience as a project coordinator, administrator, or service officer (preferably in IT or services industry).
  
  

• Technical understanding of software development or web technologies is an added advantage.
  
  

• Proficiency in Microsoft Office Suite and CRM tools.
  
  

• Strong organizational and multitasking skills with exceptional attention to detail.
  
  

• Excellent communication skills (verbal and written).
  
  

• A collaborative team player with integrity, responsibility, and strong problem-solving ability.
  
  

Skills

• Negotiation: Ability to negotiate and manage client expectations.
  
  

• Collaboration: Act as a liaison between clients, sales, and technical teams.
  
  

• Documentation: Ability to record transactions and maintain proper documentation.
  
  

• Attention to Detail: Strong listening, organization, and follow-up skills.
  
  

• Reporting: Proficiency in Excel for data analysis and reporting.
  
  

• Communication: Clear and professional communication with ability to work under pressure.
  
  

Benefits

• Competitive net monthly salary of 250,000
  
  

• Health insurance
  
  

• Pension contributions
  
  

• Career growth and professional development opportunities
  
  

• Supportive and collaborative work environment
  
  

• Ongoing training and performance-based bonuses
  
  

How to Apply

Interested and qualified candidates should send their updated CV and a brief cover letter via:
https://www.mysigma.io/jobs/service-delivery-officer/
Subject Line: Service Delivery Officer Lekki