Front Office / Hospitality / Business Development Manager

Front Office / Hospitality / Business Development Manager

Location: Lekki, Lagos
Industry: Hospitality & Beach Resort
Experience: 7-10 Years (Minimum of 3 years in a managerial role)
Qualification: Minimum of HND or B.Sc in Hospitality Management, Business Administration, or related field
Salary: 300,000 - 400,000 Monthly
Work Schedule: 6 Days a Week (1 Day Off Weekly)
Accommodation: Provided

Job Overview:

A prestigious hospitality and beach resort located in Lekki is seeking an experienced and dynamic Front Office / Hospitality / Business Development Manager to lead its front office operations and drive business growth. The ideal candidate must possess a solid background in the hospitality sector with proven success in marketing, client acquisition, and front desk management, especially within a resort environment.

Key Responsibilities:

Front Office & Guest Experience Management:

• Oversee daily front office operations including check-in/check-out, guest registration, reservations, and billing.

• Supervise and train front desk staff to deliver exceptional guest experiences.

• Ensure prompt handling of guest inquiries, feedback, and complaints with professionalism and efficiency.

• Monitor room occupancy, guest satisfaction, and operational efficiency.

• Generate and analyze front office performance reports (e.g., occupancy, revenue, guest reviews).

• Maintain a welcoming, clean, and organized reception area.

• Implement and uphold safety and security protocols within guest service areas.

Business Development & Marketing:

• Develop and execute marketing and sales strategies to attract new clients and boost occupancy rates.

• Build strong relationships with travel agencies, corporate clients, event planners, and tour operators.

• Identify and pursue new business opportunities, including partnerships and group bookings.

• Negotiate and close deals for events, group stays, and long-term bookings.

• Conduct market research to understand industry trends and position the resort competitively.

• Plan and implement promotional campaigns, special offers, and packages to drive guest engagement.

• Represent the resort at networking events, trade fairs, and community engagements to enhance visibility.

Requirements & Qualifications:

• Minimum of HND/B.Sc in Hospitality Management, Business Administration, or a related discipline.

• 7-10 years of relevant experience, with at least 3 years in a managerial role within a hospitality or resort environment.

• Proven ability to drive revenue through marketing, sales, and business development strategies.

• Strong leadership and people management skills.

• Excellent communication, negotiation, and interpersonal abilities.

• Proficient in Microsoft Office and Property Management Systems (PMS).

• Solid understanding of guest relations, customer service standards, and hospitality protocols.

• Must have prior experience working in a coastal or beach resort environment.

• Ability to work flexible hours and thrive in a fast-paced setting.

What We Offer:

• Competitive salary: 300,000 - 400,000/month

• On-site accommodation provided

• Opportunity to grow within a reputable hospitality brand

• A vibrant and professional work environment in a beachside resort setting

How to Apply:

Qualified and interested candidates should send their CV to hiring@mysigma.io using the Job Title as the subject of the email