Front Office Manager (Hospitality)

Location: Lekki/Ajah, Lagos
Industry: Hospitality & Beach Resort
Experience: 7-10 Years (Minimum 3 Years in a Supervisory or Managerial Role)
Qualification: Bachelors Degree in Hospitality Management, Business Administration, or related discipline (HND holders with strong experience may be considered)
Salary: 300,000 - 400,000 Gross Monthly
Work Schedule: 6 Days a Week (1 Day Off Weekly)
Accommodation: Provided
Gender Preference: Female candidates strongly encouraged to apply

Job Overview

We are seeking an experienced and dynamic Front Office Manager with a strong business development focus to oversee front desk operations at our premium beach resort in Lekki. The successful candidate will ensure seamless guest experiences, effective front office management, and actively contribute to revenue growth through strategic client engagement, OTA management, and customer relationship building.

Key Responsibilities

Front Office Operations

• Supervise daily front desk activities including guest check-in/check-out, reservations, and inquiries.

• Lead, coach, and mentor front office staff to consistently deliver exceptional guest service.

• Maintain a professional, welcoming, and organized reception area.

• Handle guest complaints and feedback swiftly and effectively.

• Oversee accurate billing, payments, and proper financial record-keeping.

• Coordinate with housekeeping, F&B, and other departments for smooth service delivery.

• Monitor and analyze occupancy, revenue, and guest satisfaction reports to support management decisions.

Business Development & Guest Engagement

• Drive strategies to increase bookings and enhance occupancy rates.

• Manage and optimize OTA channels (Booking.com, Expedia, Airbnb, etc.) to maximize visibility and sales.

• Utilize Activ360 Hotel Property Management System effectively; familiarity with Activ360 will be considered a strong advantage.

• Build and maintain strong relationships with corporate clients, travel agents, and tour operators.

• Upsell resort packages, dining, and events to increase revenue per guest.

• Conduct competitor benchmarking and market research to identify opportunities for growth.

• Actively engage with customers across multiple channels (phone, email, WhatsApp, Instagram, and other social media).

• Support promotional campaigns, partnerships, and group bookings to boost market reach.

Requirements & Qualifications

• Bachelors degree in Hospitality Management, Business Administration, or related discipline (minimum).

• 7 - 10 years of proven experience in the hospitality industry, with at least 3 years in a supervisory or managerial role.

• Strong knowledge of hotel front office operations, OTA management, and business development.

• Familiarity with Activ360 PMS is a significant advantage.

• Proficiency in Microsoft Office and other hotel management systems (OPERA, Cloudbeds, etc.).

• Excellent leadership, communication, and interpersonal skills.

• Highly customer-focused with the ability to engage clients across multiple channels.

• Professional, organized, and able to perform under pressure.

• Willingness to reside on-site in Lekki (accommodation provided).

What We Offer

• Competitive Salary: 300,000 400,000 Gross Monthly

• On-site accommodation

• Opportunity to work in a prestigious beach resort environment

• Career growth and professional development opportunities

How to Apply

Interested candidates should send their CV to hiring@mysigma.io using Front Office Manager Lekki as the subject line.