Client Service Officer - Lekki

Client Service Officer - Lekki

Location: Lekki, Lagos, Nigeria
Employment Type: Full-Time
Industry: NGO / Healthcare
Salary Range: ₦180,000 – ₦200,000 Monthly
Experience Required: 3 – 5 Years

Role Overview

We are seeking a calm, professional, and customer-focused Client Service Officer to serve as the first point of contact for patients within a structured healthcare/NGO environment. The ideal candidate will be responsible for managing patient interactions, coordinating appointments, and ensuring a seamless and positive patient experience throughout the care journey.

This role requires excellent interpersonal skills, strong organizational ability, and a commitment to delivering high-quality service in a fast-paced healthcare setting.

Key Responsibilities

• Manage patient registration, onboarding, and accurate data entry into the system
• Schedule, confirm, and coordinate patient appointments efficiently
• Handle patient enquiries (walk-in, phone, and digital channels) in a professional and timely manner
• Provide clear information on services, processes, and patient procedures
• Guide patients through their care journey, ensuring comfort and clarity at every stage
• Maintain and update patient records while ensuring confidentiality and data protection
• Coordinate with clinical and administrative teams to ensure smooth service delivery
• Manage waiting lists, appointment flow, and minimize patient wait times
• Handle complaints or concerns professionally and escalate when necessary
• Support front desk operations and ensure a welcoming environment at all times

Daily Responsibilities

• Attend to walk-in patients and manage front desk activities
• Register new patients and update existing records
• Schedule and track appointments across departments
• Respond to calls, emails, and messages promptly
• Provide updates and follow-ups to patients regarding appointments or services

Qualifications & Requirements

• Minimum of OND / HND / BSc in Business Administration, Mass Communication, Public Administration, or related field
• 3 – 5 years relevant experience in a client-facing or customer service role
• Experience in a healthcare or NGO environment is an added advantage

Required Skills (Must-Have)

• Strong communication and interpersonal skills
• Excellent customer service orientation
• High attention to detail and accuracy
• Ability to remain calm and professional under pressure
• Good organizational and multitasking skills
• Basic proficiency in Microsoft Office (Word, Excel)

Preferred Skills (Added Advantage)

• Experience with hospital management systems (HMS) or CRM tools
• Knowledge of patient care processes and healthcare operations
• Conflict resolution and complaint handling skills

Behavioral Competencies

• Friendly, empathetic, and patient-focused approach
• High level of professionalism and integrity
• Strong problem-solving ability
• Reliable, proactive, and adaptable
• Ability to work independently and within a team

Work Environment

• On-site role based in Lekki, Lagos
• Fast-paced, service-driven healthcare environment
• Collaborative team structure

Compensation & Benefits

• Competitive monthly salary (₦180,000 – ₦200,000)
• Opportunity to work within a structured healthcare/NGO setting
• Professional development and growth opportunities

How to Apply

Qualified and interested candidates should send their CV to:

hiring@mysigma.io

Subject Line: Client Service Officer – Lekki