Operations Manager (Diagnostic Centre)

Operations Manager (Diagnostic Centre)

Location: Utako Phase 2, Abuja
Industry: Healthcare
Employment Type: Full-Time
Experience Level: 3 – 5 Years
Salary: ₦400,000 – ₦600,000 Monthly
MBA: Added Advantage

Role Overview

The Operations Manager is responsible for the hands-on daily management and coordination of all facility operations, ensuring efficient delivery of diagnostic imaging, outpatient clinic services, and support functions.

This is a highly operational role requiring constant on-site presence, real-time decision-making, and direct coordination of staff, patients, equipment, and resources to ensure seamless service delivery.

The role works closely with the Accounts & Revenue Officer to ensure strong alignment between operational efficiency and financial performance.

Key Responsibilities

1. Daily Facility Operations

• Take full responsibility for the daily running of the diagnostic centre
• Maintain an active presence across imaging, outpatient clinics, and reception
• Identify and resolve operational issues affecting patient flow and service delivery
• Coordinate all departments to ensure seamless operations

2. Patient Flow & Experience

• Oversee the full patient journey from arrival to discharge
• Reduce waiting times and manage scheduling disruptions in real time
• Resolve patient complaints and service delays promptly
• Ensure a professional, efficient, and patient-centred environment

3. Diagnostic Imaging Operations

• Monitor and optimize daily imaging schedules
• Ensure imaging rooms, equipment, and staff are fully operational
• Manage urgent cases and resolve workflow bottlenecks
• Maintain high standards of safety, efficiency, and service quality

4. Outpatient Clinics Coordination

• Ensure clinics run on time with proper staffing and coordination
• Manage scheduling conflicts, room allocation, and patient flow
• Support clinicians by removing operational barriers
• Monitor clinic efficiency and utilisation daily

5. Facilities & Maintenance

• Conduct regular facility inspections
• Identify and escalate maintenance issues promptly
• Coordinate repairs and preventive maintenance with vendors
• Ensure uninterrupted operation of critical utilities (power, water, HVAC)

6. Team Supervision

• Supervise front desk, administrative, and support staff
• Provide daily guidance, task allocation, and performance monitoring
• Manage shift coverage and staffing gaps
• Enforce workplace discipline, service standards, and professionalism

7. Vendor & Supply Management

• Manage relationships with vendors and service providers
• Ensure timely availability of consumables and operational supplies
• Monitor vendor performance and escalate issues when necessary

8. Financial Coordination

• Collaborate closely with the Accounts & Revenue Officer
• Ensure all services are properly captured and billed
• Support enforcement of billing compliance at operational level
• Monitor daily revenue performance and operational efficiency alignment

9. Compliance & Safety

• Ensure adherence to operational, safety, and regulatory standards
• Enforce infection prevention and control protocols
• Maintain readiness for internal and external audits

10. Performance Monitoring & Improvement

• Track daily operational KPIs (patient volumes, delays, equipment uptime)
• Identify inefficiencies and implement immediate corrective actions
• Continuously improve workflows and service delivery processes

Qualifications & Experience

• Bachelor's degree in Healthcare Management, Business Administration, or related field
• Minimum of 3 – 5 years experience in operations or facility management
• Prior experience in a healthcare, diagnostic, or hospital environment is highly preferred
• Proven ability to manage teams in a fast-paced operational setting
• MBA is an added advantage

Skills & Competencies

• Strong leadership and people management skills
• Excellent problem-solving and decision-making ability under pressure
• Highly organised with strong attention to operational detail
• Ability to multitask and manage competing priorities
• Strong interpersonal and communication skills
• Proactive, hands-on, and results-driven mindset

What We Offer

• Competitive salary within industry standards
• Opportunity to lead operations in a growing diagnostic centre
• Exposure to healthcare operations, finance coordination, and service optimisation
• Career growth into senior management roles

How to Apply

Interested and qualified candidates should send their CV to:
hiring@mysigma.io

Subject Line: Operations Manager – Abuja Diagnostic Centre