FIELD ENGINEER

Salary: 200,000 - 220,000 Monthly (Net)
Location: Lagos, Nigeria
Industry: Telecommunications / Internet Service Provider (ISP)
Experience Level: 3 - 5 Years (Mandatory ISP Sector Experience)
Employment Type: Full-Time
Reports To: Field Operations Manager

Role Overview

The Field Engineer will be responsible for providing on-site installation, configuration, maintenance, and troubleshooting of ISP network services at customer locations. The ideal candidate must have solid hands-on experience with network equipment, strong diagnostic skills, and the ability to deliver excellent customer service while adhering to company standards and technical procedures.

Key Responsibilities

Installation & Configuration

• Visit customer premises to install and configure ISP services, including internet connectivity, routers, modems, switches, and cabling.
  
  

• Follow company installation guidelines, technical specifications, and safety procedures.
  
  

• Test and verify service performance to ensure speed, reliability, and connectivity meet required standards.
  
  

• Educate customers on proper use, basic troubleshooting, and maintenance of installed equipment.
  
  

Troubleshooting & Issue Resolution

• Diagnose and resolve technical issues related to internet connectivity, equipment failures, or service disruptions.
  
  

• Respond promptly to customer complaints or service requests, providing effective and timely solutions.
  
  

• Collaborate with coordinators, Network Operations Center (NOC), and support teams to escalate complex issues.
  
  

• Document all service activities, customer interactions, and resolutions accurately.
  
  

Customer Service & Communication

• Interact professionally and courteously with customers to ensure an excellent service experience.
  
  

• Communicate technical concepts clearly and simply, addressing customer inquiries and concerns.
  
  

• Recommend service improvements, upgrades, and additional solutions based on customer needs.
  
  

• Liaise with sales and account management teams to share feedback and identify upselling opportunities.
  
  

Quality Assurance & Compliance

• Ensure all installations comply with company standards, quality benchmarks, and regulatory requirements.
  
  

• Perform routine audits and quality checks to identify and resolve deficiencies.
  
  

• Stay updated on emerging technologies, industry trends, and best practices to improve service quality.
  
  

Requirements & Qualifications

• High school diploma required; technical certifications or a related degree is an added advantage.
  
  

• 3 - 5 years experience in network installations within an ISP or telecommunications environment.
  
  

• Strong understanding of networking concepts, protocols, routers, switches, modems, and cabling.
  
  

• Proficiency in diagnosing and resolving internet/network connectivity issues.
  
  

• Familiarity with Windows, Linux, macOS, and network diagnostic tools.
  
  

• Excellent communication and customer service skills.
  
  

• Ability to prioritize tasks and work independently in the field.
  
  

• Valid drivers license and willingness to travel to customer sites.
  
  

• Physical ability to lift and install networking equipment.
  
  

Benefits

• Competitive net salary (200,000 220,000).
  
  

• HMO/Medical Insurance.
  
  

• Pension contributions and statutory benefits.
  
  

• Paid annual leave and public holidays.
  
  

• Field mobility allowance (where applicable).
  
  

• Professional development and certification support.
  
  

• Opportunity to work with advanced ISP technologies.
  
  

How to Apply

Interested and qualified candidates should send their CV to:
https://www.mysigma.io/jobs/field-engineer-2/
Using the subject line: Field Engineer Lagos