Chief Operating Officer (COO)

Chief Operating Officer (COO)

Reports To: Medical Director
Employment Type: Full-Time (On-Site)
Location: Wuse, Abuja
Experience Level: Minimum of 15 Years
Salary Budget: ₦2,500,000 – ₦3,000,000 (Monthly Gross)

Job Summary

The Chief Operating Officer (COO) is responsible for the overall operational leadership, efficiency, and performance of the hospital. Working closely with the Medical Director and other C-suite executives, the COO will translate strategic objectives into effective operational plans, ensure seamless service delivery across all clinical and non-clinical units, and drive organizational excellence in line with international healthcare standards.

The role requires a seasoned healthcare operations leader with strong strategic, financial, people, and stakeholder management capabilities, and a deep understanding of hospital operations within the Nigerian healthcare environment.

Key Responsibilities

Strategic Leadership & Planning

• Collaborate with the Medical Director and C-suite executives to develop, implement, and execute hospital-wide operational strategies.
  
  

• Lead long-term organizational planning initiatives, including alignment with international partnerships and collaborations.
  
  

• Drive hospital accreditation processes and ensure compliance with Joint Commission International (JCI) and other relevant international and local standards.
  
  

• Translate corporate strategy into measurable operational goals and outcomes.
  
  

Operational Management

• Oversee all service lines including inpatient and outpatient services, diagnostics, surgical services, pharmacy, nursing, and support functions.
  
  

• Ensure effective workflows, process integration, and interdepartmental coordination to enhance efficiency and service quality.
  
  

• Monitor, analyze, and report key performance indicators (KPIs) related to operational efficiency, patient experience, and clinical performance.
  
  

• Ensure consistent delivery of high-quality, patient-centered services across all departments.
  
  

Financial & Resource Management

• Collaborate closely with the Chief Financial Officer (CFO) on budgeting, cost control, revenue optimization, and financial planning.
  
  

• Ensure optimal utilization of human, financial, and material resources to support long-term sustainability.
  
  

• Support initiatives aimed at improving operational margins without compromising quality of care.
  
  

People, Culture & Risk Management

• Drive employee engagement, training, leadership development, and succession planning initiatives.
  
  

• Foster a culture of accountability, inclusiveness, high performance, and continuous learning.
  
  

• Play an active role in enterprise risk management, compliance, and internal control initiatives.
  
  

• Ensure adherence to hospital policies, procedures, and ethical standards.
  
  

Stakeholder Engagement & Representation

• Maintain strong working relationships with staff, regulators, accreditation bodies, partners, and external healthcare collaborators.
  
  

• Represent the hospital at health conferences, summits, industry forums, and international engagements.
  
  

• Strengthen the hospitals brand and reputation through effective stakeholder engagement and collaboration.
  
  

Other Duties

• Carry out any additional responsibilities as assigned by the Medical Director, GMD, CEO, or Board of Directors.
  
  

Qualifications & Experience

Qualifications

• Bachelors degree in Healthcare Administration, Business Management, or a related field.
  
  

• Masters degree or MBA is an added advantage.
  
  

• Certification or demonstrable experience with international healthcare accreditation (e.g., JCI) is preferred.
  
  

Experience

• Minimum of 15 years professional experience, with at least 5 years in a senior healthcare administrative or operational leadership role.
  
  

• Proven experience managing operations within a tertiary hospital or similar large healthcare facility.
  
  

• Demonstrated success in leading complex healthcare operations and change initiatives.
  
  

Skills & Competencies

• Strong leadership, strategic thinking, and execution capabilities.
  
  

• Deep understanding of healthcare regulations, NHIS operations, and Nigerian health sector dynamics.
  
  

• Proficiency in hospital management systems and Microsoft Office Suite.
  
  

• Excellent communication, negotiation, and interpersonal skills.
  
  

• Strong analytical mindset with the ability to drive data-informed decision-making.
  
  

• High emotional intelligence and ability to build, lead, and sustain collaborative teams.
  
  

How to Apply

Qualified and interested candidates should submit their CV and a detailed cover letter to:

hiring@mysigma.io