Technical Support Engineer (m/f/d)

Technical Support Engineer (m/f/d)

Location: DACH Region
Employment Type: Full-time

We are seeking a Technical Support Engineer to lead post-sales service operations for both C&I and residential energy storage products. This role ensures best-in-class customer support, oversees technical service teams, and drives service excellence.

Key Responsibilities:

• Oversee troubleshooting, hotline support, and service escalation.
• Provide remote and on-site troubleshooting for C&I and residential energy storage products.
• Conduct diagnostics and repair system faults efficiently.
• Support installers and customers with technical inquiries and service requests.
• Maintain detailed service records and reports.
• Participate in training sessions to ensure technical expertise in product solutions.
• Collaborate with R&D and product teams to improve product reliability.
• Ensure a high level of customer satisfaction and service efficiency.

Qualifications:

• Bachelors degree in Electrical Engineering, Renewable Energy, or a related field.
• 3+ years of experience in technical support, troubleshooting, or field engineering.
• Hands-on experience with battery storage, solar, or power electronics.
• Strong customer service and problem-solving skills.
• Ability to work independently and as part of a team in a fast-paced, dynamic environment.
• Proficiency in relevant software & CRM tools.
• Fluent in German and English.