Regional Service Manager Energy Storage

Regional Service Manager Energy Storage (m/f/d)

Location: DACH Region
Employment Type: Full-time

We are seeking a Regional Service Manager to lead post-sales service operations for both C&I and residential energy storage products. This role ensures best-in-class customer support, oversees technical service teams, and drives service excellence.

Key Responsibilities:

• Lead the service strategy, technical support, and after-sales operations across the region.
• Manage and develop service engineers and field technicians.
• Oversee troubleshooting, hotline support, and service escalation.
• Develop and implement installer training programs.
• Collaborate with R&D and product teams to improve product reliability.
• Ensure a high level of customer satisfaction and service efficiency.

Qualifications:

• Bachelors degree in Electrical Engineering, Renewable Energy, or a related field.
• 5+ years of experience in service management, preferably in energy storage or power electronics.
• Proven experience in customer care, service strategy development, and technical support.
• Excellent project management skills with a track record of successfully delivering complex projects.
• Strong interpersonal and communication skills, with the ability to build relationships and influence stakeholders.
• Ability to work independently and as part of a team in a fast-paced, dynamic environment.
• Proficiency in relevant software tools (e.g., PVsyst, AutoCAD, MS Office).
• Fluent in German and English.