BPO: Canada Pension Benefits Administrator

We're actively seeking a skilled Canada Pension Benefits Administrator to join our client's team. As a key player, you will be responsible for efficiently managing Canada Pension benefits, ensuring accurate calculations, and providing exceptional service to beneficiaries. Success in this role hinges on your attention to detail, strong organizational skills, and expertise in navigating complex pension regulations.

About SIEGEN SOLUTIONS:

Siegen Solutions works in collaboration with multinational BPO corporations to deliver excellence in talent acquisition. Currently, we are on the lookout for highly skilled professionals to fill critical BPO Operations positions within various career tiers. These roles encompass a wide array of responsibilities, ranging from entry-level to senior management, ensuring a comprehensive scope that includes roles such as Customer Service Representatives, Finance, HR Business Partner, Operations Managers, Quality Analysts, and more. Join us in forging partnerships that bridge talent and multinational BPO opportunities, shaping the future of global business process outsourcing.

Responsibilities:

• Gain a thorough understanding of the plan design
• Perform routine, complex and recurring plan administration tasks for clients defined pension benefit plans and information
• Work cooperatively with other team members to complete tasks and to ensure unified delivery of services
• Learn and use Excellence tools and concepts to ensure efficient and quality output
• Adhere to plan documents and government regulations in administering plans
• Perform established quality control standards and meet established performance targets
• Complete assigned cases using established procedures and in a timely manner
• Meet productivity/utilization goals as well as meet established efficiency standards
• Actively participate in team meetings and training activities
• Follow and update documentation materials as directed

Requirements:

• A graduate of Mathematics, Statistics, Finance, Accounting or other related courses
• Ability to gain a strong understanding of the administrative process as it relates to pension benefit plans and pension participants information
• Knowledge on benefits administration, plan administration or insurance processing is a plus
• Passion for solving problems and sharing solutions to exceed the standards of the client
• Ability to be a self-starter and work independently, but also cooperatively in a close team environment
• Working knowledge of Microsoft Office tools such as Outlook, Powerpoint and Word is a plus
• Intermediate working knowledge in MS Excel
• Professional and responsible approach to work, clients and colleagues
• Ability to organize and prioritize with strong attention to details
• Excellent oral and written communication skills
• Ability to complete multiple projects within established deadlines
• Work experience with US counterparts preferred
• College degree holder
• Work Mondays thru Fridays