Multilingual - Tech: Italian

We are actively seeking talented bilingual Italian-speaking individuals to join our client's teams. You will serve as software detectives, bridge client-system gaps, resolving critical business system issues with quality and efficiency, leveraging strong communication and product expertise.

About SIEGEN SOLUTIONS:

Siegen Solutions specializes in partnering with multinational clients across diverse industries, catering to candidates proficient in English and another language such as Japanese, Korean, Thai, Chinese, Italian, French, Spanish, Portuguese, or German. Our expertise extends to three key domains: Corporate Function, Technology, and Business Process Outsourcing.

Responsibilities:

• Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
• Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep the systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
• Provide white-glove support to Microsoft customers but not limited SMB, partners and consumers, with FCR First Call Resolution goal in mind.
• Guide customers in onboarding their businesses, solving issues and providing thorough instructions when utilizing M365 services like Exchange Online, SharePoint Online, Office 365 Pro Plus, Yammer etc.
  
• Document and report to QMs, Cluster Leads Geo Leads any identified gaps, issues etc.
• Report to QM Geo Leads, any management or technical opportunities.
• Build relationship to create, reinforce, motivate, and guide customers and partners.
• Effectively drive recommendations and land priorities across customers, partners, and across organizational boundaries.
• Leverage collaboration support tools and processes to expedite resolution of customer issues.

Requirements:

• Bachelors Degree in Information Technology, Computer Science or other relevant fields
• At least 2 years of professional IT experience or 2 years professional customer service/technical support work experience in BPO or related industry
• With M365 administration/troubleshooting skills and experience
• Knowledge in Exchange, SharePoint, MS Teams, MS Windows Server and Azure Concept
• Experience in or exposure to a client facing role
• Communication skill should be at least B2 or higher
• Amenable to a flexible work schedule, as the need arises

Certification Good to have:

• Any M365, MS Windows Server, Azure or Exchange
• Solid foundational knowledge on Windows, Mac OS and other Office Apps