Multilingual - Tech: Japanese Service Desk

We are actively seeking talented bilingual Japanese-speaking individuals to join our client's teams. We're on the lookout for talented people who can bridge the language gap and provide top-tier support to our client's diverse customer base. Your role will be pivotal in ensuring customer satisfaction and enhancing their experience.

About SIEGEN SOLUTIONS:

Siegen Solutions specializes in partnering with multinational clients across diverse industries, catering to candidates proficient in English and another language such as Japanese, Korean, Thai, Chinese, Italian, French, Spanish, Portuguese, or German. Our expertise extends to three key domains: Corporate Function, Technology, and Business Process Outsourcing.

Responsibilities:

• A subject matter expert in Technical Support and team management

• Evaluation of verbal and non-verbal transactions of SD clients by conducting audits, submission of reports, engaging in continuous improvement and governance activities
• Ensures consistent end-to-end application of the ITSM Service Desk Function in the assigned project/s Usage of standardized methods and processes which the change manager shall also drive across all capabilities, including client resolver groups and other stake holders, and the account management teams
• Makes sure that services are delivered to meet customer business needs and expectations
• Provides customer guidance on maintenance of underlying project technical infrastructure, including hardware, database, and operating systems

• Applies quality processes in performing the tasks

Requirements:

• Bachelor's degree in Information Technology, Computer Science, or other relevant fields. Undergraduates with language proficiency are welcome to apply
• Preferably with Japanese Native or JLPT N1/N2 competency level. it is a MUST to have strong Customer Service/Helpdesk skills or experience
• Experienced with ANY of the following: Advanced Service Desk Resolution Management, Service Desk Voice Support, Service Desk Quality Management

• Effective written and oral English communication skills

• Good Analytical Thinking Skills