Multilingual - Tech: Korean

We are looking to hire Korean Bilinguals to join our clients' teams. You will act as software detectives, offering a dynamic service that skillfully uncovers and resolves issues spanning multiple facets of essential business systems. Sound like you? Apply today and join our client's team!

About SIEGEN SOLUTIONS:

Siegen Solutions specializes in partnering with multinational clients across diverse industries, catering to candidates proficient in English and another language such as Japanese, Korean, Thai, Chinese, Italian, French, Spanish, Portuguese, or German. Our expertise extends to three key domains: Corporate Function, Technology, and Business Process Outsourcing.

Responsibilities:

• Provide white-glove support to Microsoft customers but not limited SMB, partners and consumers, with FCR First Call Resolution goal in mind.
• Guide customers in onboarding their businesses, solving issues and providing thorough instructions when utilizing M365 services like Exchange Online, SharePoint Online, Office 365 Pro Plus, Yammer etc.
• Document and report to QMs, Cluster Leads Geo Leads any identified gaps, issues etc.
• Report to QM Geo Leads, any management or technical opportunities
• Build relationship to create, reinforce, motivate, and guide customers and partners
• Effectively drive recommendations and land priorities across customers, partners, and across organizational boundaries
• Leverage collaboration support tools and processes to expedite resolution of customer issues

Requirements:

• Bachelors Degree in Information Technology, Computer Science or other relevant fields
• At least 2 years of professional IT experience or 2 years professional customer service/technical support work experience in BPO or related industry
• With M365 administration/troubleshooting skills and experience
• Knowledge in Exchange, SharePoint, MS Teams, MS Windows Server and Azure Concept
• Experience in or exposure to a client facing role
• Communication skill should be at least B2 or higher
• Amenable to a flexible work schedule, as the need arises
• Must have Skills : Microsoft Exchange Unified Messaging
• Good to Have Skills : Microsoft 365, Microsoft Windows Desktop Management 

Certification Good to have:

• Any M365, MS Windows Server, Azure or Exchange
• Solid foundational knowledge on Windows, Mac OS and other Office Apps