BPO: Sales Operations Analyst (Sales Support & Digital Marketing)

We are actively seeking a Sales Operations Analyst (Sales Support & Digital Marketing) to join our client's team. In this role, you will play a vital part in enhancing our sales operations by providing essential support and contributing to digital marketing initiatives. Your success will be driven by your ability to seamlessly bridge sales and marketing efforts while maintaining meticulous attention to detail.

About SIEGEN SOLUTIONS:

Siegen Solutions works in collaboration with multinational BPO corporations to deliver excellence in talent acquisition. Currently, we are on the lookout for highly skilled professionals to fill critical BPO Operations positions within various career tiers. These roles encompass a wide array of responsibilities, ranging from entry-level to senior management, ensuring a comprehensive scope that includes roles such as Customer Service Representatives, Finance, HR Business Partner, Operations Managers, Quality Analysts, and more. Join us in forging partnerships that bridge talent and multinational BPO opportunities, shaping the future of global business process outsourcing.

Responsibilities:

Coordinate digital communication activities in support of broad marketing and client communication campaigns globally and within regions. Ensure that production meets promotional objectives. Adhere to all deadlines, best practices and guidelines.

Execute direct emails and automation campaigns in Marketo.

Participate in project discussions and contribute to project implementation efforts.

• Conduct data research & validation, following a process agreed with respective stakeholders.
  
• Support CRM administrative processes. Maintain & update records and databases in accordance with prescribed formats and requirements. (Reporting and lead management)
  
• Identify and qualify prospective customers and records sales prospecting activity in computer-based tracking systems.
  
• Support direct and non-direct sales related projects from various regional offices. Support sellers through facilitation Docusign process for the business.
• Create and update progress reports, submitted to stakeholders on the agreed timing.
  
• Develop and maintain a good understanding of the full range of HWC products, services and solutions as well as the different markets and buyer hubs that exist.
  
• Identify linkages and opportunities across regions to streamline marketing and digital communication activities for increased efficiency and effectiveness.

Performance Objectives: 

Excellence

• Support the overall operational governance and decision-making processes for the practice and WTW, while demonstrating the values

People

• Develop good working relationships and foster collaboration with colleagues from across the practice.
• Meet attendance and productivity standards

Clients

• Support the completion of sales and marketing campaigns in the various regions including APAC, EMEA and the Americas.

Financial

• Work towards achieving sales revenue targets of the business
• Attain targets and complete the objectives of the campaign using the suggested approach and in the recommended timing

Requirements:

Essential

• BS/BA degree or equivalent.
  
• Strong digital marketing and/or data analysis/processing background are a must.
  
• Experience using digital marketing channels to raise awareness and create demand.
  
• Working knowledge of MS Office applications, and above-average expertise in Excel (using macros) and Powerpoint.
  
• Excellent IT skills plus an ability to grasp new software quickly. In addition, should have a basic understanding of website architecture and HTML, CSS code.
  
• Strong project management, organizational, and client/stakeholder management skills.
  
• Excellent English communication skills; both oral and written.
  
• Strong attention to detail and able to work to a high level of accuracy.
  
• Committed to quality and continuous improvement.
  
• Self-motivated and ability to remain focused on assigned projects.
  
• Pro-active, able to multi-task, analyze data and can independently work with minimal supervision.
  
• Demonstrated ability to work with virtual teams.

Desirable

• Familiarity with marketing automation or CRM tools (e.g. Marketo, Salesforce)
  
• Advanced project management and organizational skills. A completer/finisher mind-set with the drive to deliver multiple projects.
  
• Experience facilitating meetings and discussions in person and online, ensuring that all viewpoints, ideas, and problems are addressed
  
• Use analytics to help identify critical pieces of information and make them easily accessible and up to date.