Technology: Change Manager

Drive Transformation as a Change Manager! Join our partner companies and leverage your expertise in change management to steer organizational evolution. Be a catalyst for positive change!

About SIEGEN SOLUTIONS:

Siegen Solutions specializes in partnering technology-focused clients by connecting them with top-tier talents. Our commitment lies in bridging the gap between exceptional candidates and cutting-edge technologies. At Siegen Solutions, we understand that success hinges on the right people with the right expertise. We're here to match skilled candidates with opportunities that align perfectly with their technological prowess.

Key Responsibilities:

• Executes the standardized Change process.
• Identify and manage adoption, usage, and reinforcement of change.
• Review RFC and determine pre-CAB approval of the submitted request for Change (RFC). Rejection of any RFC which doesn't meet the standard Change requirements.
• The generation of the CAB agenda, weekly RFC review and pre-CAB approval.
• Responsible for Change compliance controls and artifacts.
• Chair CAB meetings for each of the regional CABs and Global CAB.
• Review RFC for Operational Acceptance requirements to ensure modified and new services are transitioned successfully into business-as-usual support (BAU).
• Manage the review/approval/rejection of any submitted Standard Change.
• Oversight of Operational Acceptance.
• Authorize approved/rejected RFC in ITSM tool documenting the details required by compliance.
• Determine CAB members and eCAB members with input from Service Owners.
• Execution of Key Performance Indicators (KPIs) service metrics.
• Maintain ITSM tool dashboard with current and future Change schedule.
• Responsible for ITSM tool, testing for upgrades, testing of process enhances and release signoff.

Requirements:

• Previous Change management experience
• Minimum 3 years experience in an ITIL role in a global organization.
• Leadership ability
• Confident in presiding over the CAB
• Strong analytical skills with an eye to detail
• Exceptional communication skills both written and verbal
• Ability to clearly communicate messages to a variety of audiences
• Resilience and adaptability
• Excellent listening skills
• Ability to be decisively articulate process accountability, failure to process adherence, review feedback and analysis decisions driving appropriate CAB member votes