Multilingual - Tech: Mandarin

We are actively seeking talented bilingual Mandarin-speaking individuals to join our client's teams. If you have a meticulous eye for detail, and the ability to seamlessly navigate the worlds of both technology and language, this role offers a unique opportunity to make a significant impact. Let's explore the future together and unlock the limitless potential of technology!

About SIEGEN SOLUTIONS:

Siegen Solutions specializes in partnering with multinational clients across diverse industries, catering to candidates proficient in English and another language such as Japanese, Korean, Thai, Chinese, Italian, French, Spanish, Portuguese, or German. Our expertise extends to three key domains: Corporate Function, Technology, and Business Process Outsourcing.

Responsibilities:

• Design, build and configure applications to meet business process and application requirements.
• Enables full stack solutions through multi-disciplinary team planning and ecosystem integration to accelerate delivery and drive quality across the application lifecycle. Performs continuous testing for security, API, and regression suite. Creates automation strategy, automated scripts and supports data and environment configuration. Participates in code reviews, monitors, and reports defects to support continuous improvement activities for the end-to-end testing process.
• Transform testing into a continuous and efficient end-to-end quality engineering function through the use of quality processes, tools, and methodologies significantly improving control, accuracy and integrity. Evolve more predictive and intelligent testing approaches based on automation and innovative testing products and solutions.
• Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
• Provide white-glove support to Microsoft customers but not limited SMB, partners and consumers, with FCR First Call Resolution goal in mind
• Guide customers in onboarding their businesses, solving issues and providing thorough instructions when utilizing M365 services like Exchange Online, SharePoint Online, Office 365 Pro Plus, Yammer etc
• Document and report to QMs, Cluster Leads Geo Leads any identified gaps, issues etc.
• Report to QM Geo Leads, any management or technical opportunities
• Build relationship to create, reinforce, motivate, and guide customers and partners
• Effectively drive recommendations and land priorities across customers, partners, and across organizational boundaries
• Leverage collaboration support tools and processes to expedite resolution of customer issues
• Leads a team of quality engineers through multi-disciplinary team planning and ecosystem integration to accelerate delivery and drive quality across the application lifecycle. Applies business and functional knowledge to develop end-to-end testing strategies through the use of quality processes and methodologies. Applies testing methodologies, principles and processes to define and implement key metrics to manage and assess the testing process including test execution and defect resolution.
• Creating Test Automation Resources Function Libraries etc
• Handling duplicate objects and dynamic objects using index property and Regular expressions
• Collecting Test Data for Data Driven Testing
• Creating Test Cases Test Scripts using Selenium Webdriver
• Background on other test automation tools
• Willing to upskill on Selenium keyword driven
• Design, build and configure applications to meet business process and application requirements

Requirements: 

• At least 2 years of professional IT experience or 2 years professional customer service/technical support work experience in BPO or related industry
• With M365 administration/troubleshooting skills and experience
• Knowledge in Exchange, SharePoint, MS Teams, MS Windows Server and Azure Concept
• Experience in or exposure to a client facing role
• Communication skill should be at least B2 or higher
• Amenable to a flexible work schedule, as the need arises
• Bachelors Degree in Information Technology, Computer Science or other relevant fields

Certification Good to have:

• Any M365, MS Windows Server, Azure or Exchange
• Solid foundational knowledge on Windows, Mac OS and other Office Apps