SERVICE DELIVERY LEAD (Health)

    KEY RESPONSIBILITIES:

• Responsible for site management and performance of all employees
• Manage the location while providing excellent customer service and meeting the goals and metrics of the unit
• Serve as the primary Client and Accenture contact for the unit
• Other responsibilities include Regular Operations Management, Reporting, Quality/Training,
• Team Performance Management, Performance Metrics, Mentoring and Special Projects

TO QUALIFY

• Bachelor’s Degree 
• Must have handled 300-700 FTEs 
• Client-facing and Operations experience 
• Capacity Planning experience 
• Financial management experience (Profit & Loss; Shrinkage) 
• Healthcare experience is a plus 
• Flexible with work location 
• 10-12 years industry experience 
• 5 years leadership experience (Managerial)