Job Openings
HR Service Delivery Specialist – Japanese
About the job HR Service Delivery Specialist – Japanese
KEY RESPONSIBILITIES:
| Process support |
| 1. Read, understand and analyze client process as per the business rules as a subject matter expert. |
| 2. Execute the process accurately and timely as a hands on processor. |
| 3. Master the given process and help the team members to overcome process related queries |
| 4. Escalate issues and seek advice when faced with complex issues/problems. |
| 5. Pay close attention to quality of written and verbal English skills within Team. |
| 6. Creates a logical plan, realistic estimates and schedule for an activity or project segment. |
| 7. Ensure LWI’s are followed and updated regularly and train the team members on process updates. |
| 8. Ensure process controls are in place; Maintain, validate and update process documentations as applicable to ensure compliance with documentation requirements. |
| 9. Perform “Root Cause Analysis” on issues faces and suggest appropriate corrective action for current remediation and future control. |
| 10. Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls |
| 11. Participates in Knowledge Transfer of any process/client and acquires in depth knowledge of process as an SME. |
| 12. Participates in various internal or client initiatives related to Process. |
| 13. Must have clear understanding of the existing matrices in the process, how they are measured and improvement. |
| QUALIFICATIONS: |
| 1. N1 to N3 Linguistic Competence Level with 2-3 years HR and 1 year Supervisory experiences |
| 2. Good analytical skill |
| 3. Graduate of Bachelor's
Degree 4. Team Lead, Project Management experience is a plus |