Program and Project Management Specialist

Overall Purpose:

The Implementation Project Manager will be responsible for coordinating, monitoring and tracking projects through all stages of the project management process; from initiation to, planning, execution, control and closure.

Responsibilities:

• Effectively co-lead and co-manage Manila-based Implementation PM across Credit Services by using a defined project management system and process improvement techniques
• Execute the charter and scope of responsibilities of the Implementation Project Manager and regularly communicate charter, scope, process, and deliverables to the organization
• Effectively lead or participate in the recruitment, hiring, and onboarding of Global Projects team members 
• Conduct regular 1:1s with Manila-based Implementation PM to discuss challenges, successes, opportunities, and progress to deliverables, and ensure consistent feedback loops are present and utilized to encourage superior performance; then coordinate with Global Projects Lead
• Conducts regular team meetings to update team members on best practices and continuing expectations
• Requires understanding of the strategic direction set by senior management when establishing near-term goals
• Requires analysis and solving of complex problems and typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures
• Complete and perform all duties of an Implementation PM
• Enhance client relations by working closely with credit managers to ensure that two-way communications between the organization and project related teams occur within an appropriate cadence
• Requires minimal guidance when determining methods and procedures on new assignments and some latitude in decision-making

Skills and Qualifications:

• Bachelor’s degree or applicable work experience
• 4-5 years experience in Credit Services, continuous improvement, and/or team management, or combination of applicable experience in project management; managing large-scale, multi-department/cross-functional projects
• Excellent technical/business writing skills
• Expertise in Microsoft Office (Excel, Word, PowerPoint and Visio), Microsoft Project is highly desired
• SharePoint experience a must
• PMP/Agile Certification, strongly preferred; LEAN Certification is an advantage
• Experience in using data analytics systems and applications is a plus (i.e. PowerBI)
• SAP/Oracle ERP experience a plus, Salesforce.com experience a plus
• Client Relationship Management
• Strong and dynamic team leadership; building and leading effective project teams
• Exceptional organization, collaboration and time management skills
• Excellent in strategic planning and establishing business, client and team goals and ensuring successful goal achievement
• Demonstrated critical thinking and problem-solving skills, focus on eliminating the root cause of issues
• Excellent verbal/written interpersonal communication skills including tailoring messages strategically to technical and non-technical staff, management, leadership and executive audiences
• Ability to make solid judgment calls
• Ability to identify both successful and unsuccessful project elements and establish best practices for project execution